Community Living Shift Supervisor

Behavioral Health Allies•Kansas City, MO

6d•Onsite

About The Position

BHA Community Living provides residential support services for individuals with developmental disabilities in safe, structured home environments. Our Shift Supervisors play a critical leadership role in ensuring consistency, dignity, and high-quality care within each home. Through teamwork, accountability, and person-centered practices, we help individuals served build independence, stability, and meaningful daily living skills. Behavioral Health Allies (BHA) is seeking a dependable and hands-on Shift Supervisor to serve as the on-site lead within our Community Living homes. In this role, you will act as the Program Manager’s extension during your shift, providing day-to-day leadership, coaching, and support to Direct Support Professionals (DSPs) while ensuring individuals served receive safe, consistent, and high-quality care. Shift Supervisors are responsible for maintaining structure, accountability, and continuity of services throughout the home. This includes modeling expectations, supporting staff performance, ensuring completion of daily tasks and documentation, and actively addressing concerns in real time. You will play a key role in creating a safe, person-centered, and well-run environment grounded in Applied Behavior Analysis (ABA) and trauma-informed practices.

Requirements

High school diploma or equivalent required
Minimum 6 months of experience in residential or direct support roles required (1 year preferred)
Experience supporting individuals with developmental disabilities and/or challenging behaviors required
Ability to remain calm, focused, and decisive in high-pressure or crisis situations
Strong communication, coaching, and interpersonal skills
Ability to model professionalism and lead by example
Valid driver’s license and ability to safely transport individuals served if required
Ability to pass background checks, drug screening, and fitness-for-duty requirements
Strong organizational skills and high attention to detail
Emotional resilience and ability to maintain regulation in challenging environments

Nice To Haves

Prior leadership, mentoring, or informal supervisory experience strongly preferred
Strong understanding of BSPs, ISPs, and person-centered care approaches
Experience with data collection, documentation, and compliance standards preferred
Knowledge of crisis intervention techniques (PCM or equivalent preferred)

Responsibilities

Lead the daily operations of a residential home during assigned shifts
Provide real-time coaching, guidance, and support to Direct Support Professionals (DSPs)
Ensure Behavior Support Plans (BSPs), Individual Support Plans (ISPs), and routines are followed with fidelity
Support individuals served with daily living activities, community engagement, and skill-building opportunities
Administer medications and complete MAR documentation as trained and assigned
Implement ABA-based interventions and behavior support strategies in collaboration with clinical teams
Monitor staff performance and provide on-the-spot feedback and coaching
Ensure accurate and timely completion of all documentation, including shift notes, MARs, logs, and incident reports
Conduct audits of daily checklists, safety tasks, and documentation for accuracy and completion
Maintain a clean, safe, and organized home environment throughout the shift
Respond to behavioral escalations and crises using approved crisis intervention techniques (PCM)
Support staffing coordination, including verifying attendance and addressing call-offs or coverage needs
Assist with transportation of individuals served to appointments and community activities
Communicate shift updates, concerns, and performance issues to the Program Manager
Promote a positive, respectful, and team-oriented culture within the home
Participate in training, supervision, and required meetings
Uphold organizational policies, safety standards, and compliance requirements at all times