Community Life Manager II - The Hub

Mercy Housing•San Francisco, CA

5d•$80,000 - $93,600

About The Position

We're seeking a passionate and experienced Community Life Manager II to lead impactful programs, develop high-performing teams, and strengthen communities across our residential and neighborhood-based service locations. If you're a collaborative leader who is energized by community engagement, resident empowerment, and social impact, we'd love to hear from you. Candidates with lived experience are strongly encouraged to apply.

Requirements

High School Diploma or equivalent.
Five (5) years in community development or social service program development.
Two (2) years in program and staff management.
Supervisory experience.
Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others, including residents.
Must demonstrate a high level of verbal, writing and listening skills.
Perform basic computer functions using Microsoft Word, Excel and Outlook.
Must demonstrate knowledge in data collection and analysis.
Effectively motivate and supervise other staff. Develop staff skills in support of resident and community programs and initiatives through training and mentoring.

Nice To Haves

Bachelor’s Degree in a related field.
Master’s Degree.
MFT, MFTI, LCSW, or LCPC license.

Responsibilities

Oversee implementation of resident and community service programs aligned with Mercy Housing's program model and HOPE SF priorities.
Ensure programs meet regulatory, funding, and community requirements.
Monitor outcomes and continuously improve service quality and impact.
Supervise Community Life Managers, Specialists, and Housing Success Specialists.
Coach, mentor, and develop staff through training and professional development.
Conduct program and quality audits to ensure effective service delivery.
Support the planning and execution of community-wide events and resident engagement initiatives.
Facilitate neighborhood meetings and community gatherings using engagement best practices.
Foster resident leadership, participation, and community cohesion.
Develop and maintain relationships with community organizations, faith-based groups, schools, businesses, and service providers.
Expand resources and opportunities available to residents and neighborhoods.
Provide strategic input to enhance programs and services across multiple locations.

Benefits

Early close Fridays (3 paid hours each Friday)
Early close prior to a holiday (3 paid hours)
Paid Time off between Christmas and New Year's Holiday
Paid Volunteer Time
Paid Parental Leave and Care Giver Leave
Paid Life Insurance
Free Employee Assistance Plan
Free Basic Dental
Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
403b + match
Pet Insurance options