Community Life Concierge

The Moorings Park Institute Incorporated•Naples, FL

2d•Onsite

About The Position

Moorings Park is seeking a dedicated Community Life Concierge to join our team. The Community Life Concierge supports a vibrant, person-centered community by coordinating activities and fostering meaningful connections with residents and their families. Guided by the Best Friends™ Philosophy, this role promotes dignity, engagement, and overall well-being through thoughtful communication, compassionate presence, and tailored programming. The Concierge helps ensure residents feel known, supported, and enriched each day while contributing to a warm and welcoming living environment.

Requirements

Excellent oral and written communication skills in the English language required.
During emergencies or natural disasters, may be required to remain on duty for the duration of the event.
High school diploma or equivalent required.
Works in compliance with all HIPAA regulations and standards.

Nice To Haves

College degree in recreation, healthcare, hospitality, or a related field preferred.
Florida State Nursing Assistant Certification preferred.
Previous experience in senior living, hospitality, dining services, or activity coordination with older adults preferred.

Responsibilities

Supports the overall resident experience by helping create a warm, engaging, and person-centered environment.
Assists in planning, coordinating, and leading group and individual life enrichment programs that reflect residents’ interests, abilities, and preferences.
Organizes and prepares for special events, functions, and off-campus outings; coordinates volunteers and partners with outside vendors to enhance program offerings.
Creates, distributes, and updates the monthly activity calendar; completes required documentation, including attendance tracking, in a timely and accurate manner.
Communicates effectively with interdisciplinary team members to relay resident needs, preferences, concerns, or changes in condition.
Documents resident observations and updates and reports them to the Community Life Manager to support coordinated care.
Cultivates meaningful relationships with residents and families through active listening, empathy, and respect; assists with transitions such as admissions and room changes.
Applies the Best Friends™ Philosophy in daily interactions by knowing each resident’s life story and fostering purposeful, relationship-centered engagement.
Welcomes and visits new residents to assess interests and introduce them to community programs.
Monitors resident well-being during programs and daily interactions, ensuring safety and inclusion; assists with emergency procedures such as fire drills.
Supervises and schedules assigned activity staff, including hiring, training, and performance evaluation.
Manages activity-related resources, including budgeting and purchasing, following financial guidelines.
Adheres to community policies and procedures, including confidentiality and HIPAA regulations.
Attends staff meetings and training programs; maintains a flexible schedule including evenings, weekends, and holidays as needed.