Community Liaison Marketing & Business Development Medical Group Renton WA

HarmonyCares•Renton, WA

18d•$70,000 - $95,000•Hybrid

About The Position

HarmonyCares is one of the nation’s largest home-based primary care practices, dedicated to providing high-quality, coordinated health care in the home. Our mission is to bring personalized, quality-based healthcare to the home of patients who have difficulty accessing care. We are seeking a Community Liaison to act as the local market representative, educating community partners and potential patients about our services and mission. This role will facilitate patient transitions of care and explain enrollment benefits.

Requirements

Bachelor’s Degree or 4+ years of B2B sales experience
2+ years of health care related industry sales/marketing experience
Must maintain a valid driver’s license and good driving record
Excellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral source
Knowledge of sales techniques and territory management
Excellent interpersonal communication, presentation and customer service skills required
Proficiency with Microsoft Office, Word, Excel, Outlook
Ability to travel within assigned territory and attend sales meetings as required
Excellent written and verbal communication skills
Ability to work independently and complete multiple tasks
Strong organizational skills
Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training

Responsibilities

Market analysis, along with competitive landscape, in which to differentiate HarmonyCares services to external referral partners
Know and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the most
Meet or exceed agreed upon in person and virtual meeting goals with key decision makers
Thoroughly understand eligibility and enrollment processes
Provide education on and facilitate, as requested, benefit enrollment and processes
Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
Schedule face-to-face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programs
For patients interested in being aligned or attributed to an accountable care organization (or other CMS alternative payment model) in which one of the Company’s practices are participating, inform them about the program; and, if they opt to voluntarily align, collect Voluntary Alignment Form from patients (or their legal representatives)
Answer inbound calls from patients, families, and facility staff members regarding the Company’s business units operating in the relevant market
Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
Oversee and document outreach calls conducted, and meetings scheduled with external sources
Adhere to all company policies and procedures and all applicable laws and requirements, including without limitation those related to marketing (including marketing plans), interacting with referral sources and patients, beneficiary notifications, and conducting patient outreach (i.e., calls and in person)
Comply with HIPAA privacy and security guidelines and company policies, procedures and standards
Maintain consistent communication with sales leaders and local business unit leadership and support staff
Performs other additional duties as assigned