Community Liaison (BONUS AVAILABLE)
About The Position
Crescent Hospice is seeking a self-driven, compassionate Community Liaison to join our dynamic team serving the Buffalo area. This role is ideal for individuals passionate about building relationships and making a meaningful impact in the lives of patients and families. At Crescent Hospice, the team thrives in a collaborative, supportive culture. The Community Liaison will be the face of Crescent Hospice, championing its mission and promoting specialized services throughout the community. The primary focus will be to build meaningful, trust-based relationships with referral sources, physicians, and healthcare partners, helping families access compassionate care. This role drives census growth by increasing awareness and preference for hospice services, serving as a knowledgeable and compassionate representative of the team. Crescent Hospice is a mission-driven, patient-centered leader in end-of-life care, committed to bringing dignity, peace, and human connection to every life touched.
Requirements
- Minimum two (2) years of sales/marketing experience in healthcare required.
- Skilled at establishing/maintaining working relationships with key staff, marketing contracts, and clinical staff to ensure thorough understanding of Hospice services.
- Proven ability to generate and maintain relationships with new and existing accounts including physicians, healthcare professionals, and community agencies.
- Must be willing to drive with reliable transportation, valid driver’s license, and auto insurance.
Nice To Haves
- Bachelor’s degree in related field preferred. Additional experience may be substituted for educational requirement.
- Hospice/palliative marketing experience strongly preferred.
- Prior clinical experience is a plus.
Responsibilities
- Establish and nurture relationships with key decision-makers, including physicians and healthcare partners, to strengthen collaboration and trust within the medical community.
- Serve as a passionate advocate for our hospice services by conducting regular outreach that reflects our commitment to compassionate, high-quality care.
- Play a key role in growing our presence by positioning our hospice as the provider of choice across the service area—helping us exceed growth and census goals.
- Drive referral growth through regular, intentional visits with referring physicians, hospital discharge planners, skilled nursing facilities, social workers, and other healthcare professionals.
- Support patients and families during critical moments by leading initial conversations about hospice care, clearly explaining our services and philosophy, and facilitating consent with empathy and respect.
Benefits
- Comprehensive Health, Dental, & Vision Insurance
- Career Path Program that supports internal growth, advancement, and increased pay
- A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge
- Tuition Reimbursement & Certification Assistance to support your professional growth
- Wellness & Discount Programs to help you lead a healthy and balanced life
- Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience
- Company matching 401(k) to secure your future
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
