Community Liaison

Excell Home Care and Hospice•Oklahoma City, OK

About The Position

Responsible for building a specific account base within assigned territory and execute direct, consultative sales calls, which will result in client admission, so as to meet or exceed the established sales goals.

Requirements

College degree preferably in Marketing, Business, or Nursing degree
A minimum of two years in marketing sales
Demonstrates good verbal and written communication, and organization skill
Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order

Responsibilities

Maintains a thorough knowledge of the Home Care and Hospice business and appropriate places to obtain referrals.
Uses a consultative sales approach: Preplans all sales calls Establishes rapport and credibility Determines referral source needs Proposes a solution Handles objections Obtains a commitment Establishes a next step Conducts post-call planning
Responsibility is to develop relationships with a growing base of referral sources, leading to a consistent flow of quality referrals to the agency. Majority of time allocated to external sales.
Actively seeks out and identifies new referral sources. Maintains a current prioritized account list and potential list of new referral sources. Effectively networks with current and past referral sources to solicit new business and maintains an active involvement in the community organizations and associations. Sales calls meet or exceed expectation. Admissions meet or exceed goals. Meets admission budget.
Ensures the growth and profitability of the company through educating the community on our services with use of the company resources. Promotes positive team image and communication.
Effectively uses a system to manage referral source account information. Maintains up-to date customer profiles on existing referral sources. Schedules and leads effective presentations. Captures and follows up on seminar/presentation leads.
Effectively uses collateral materials. Attends and participates in scheduled training, educational classes and meetings to increase sales process knowledge. Independently researches the internet for information relating to issues in the practice of Home Care and Hospice so as to be more credible in sales presentations.
Meets with Director(s) on a regular basis to assist in identifying and correcting problem sales areas and completes all tasks assigned.
Assists with large projects such as media campaigns, tradeshow booths, etc. Models customer service principals in day-to-day sales activities. Maintains confidentiality of patient information, and agency business strategies.
Submits reports of sales calls on a daily basis within software.
Performs other duties as required to facilitate the delivery of marketing services.