Community Liaison

Good Shepherd Hospice • Springfield, MO

5h

About The Position

Good Shepherd Hospice is seeking a Community Liaison to join our team in Springfield! The Community Liaison is responsible for providing customer service and increasing the use of Good Shepherd Hospice in assigned nursing facilities in an ethical and compliant manner. This Liaison provides customer service to the prospective patients, families, and caregivers through education and inservicing. Assisting with excellent and positive communication between GSH and partnering facilities is vital to the success of this role.

Requirements

• Must have a valid license to drive an automobile and have an acceptable driving. record as required by the automobile insurance carrier.
• Thorough knowledge of sales techniques and market analysis with a strong desire to meet and beat goals.
• Commitment to the hospice philosophy of care.
• Proficient in financial analysis and technology (Word, Excel PowerPoint).
• Extensive experience in consultative sales; expertise and knowledge of customer service and competition a must in the assigned region.
• Can successfully pass background checks & drug screen

Responsibilities

• Work closely with identified referral sources in all assigned facilities to ensure customer service and all eligible patients who need hospice, receive it in as timely a manner as possible.
• Utilize required technology daily and weekly (email, Outlook, CRM).
• Conduct a meaningful competitive analysis in assigned facilities.
• Conduct customer service and provide informational visits and evaluations with patients and families.
• Assist with development of market and company wide specific growth strategies.

Benefits

• 3 Weeks of Paid Time off
• Paid Holidays
• Company Cell Phone OR Monthly Cell Phone Stipend
• Mileage Reimbursement
• Health/Medical Benefits
• Dental Benefits (Delta Dental)
• Vision Benefits (VSP Vision)
• Flexible Spending Account "FSA"
• Employer Paid Life and AD&D
• Education Fund
• Accident Insurance
• Critical Illness
• Voluntary Life and AD&D Insurance
• Voluntary Short Term Disability
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees