Community Liaison

Corterra of Wichita•Wichita, KS

7d•Onsite

About The Position

The Community Liaison is responsible for representing Corterra within the community to drive brand awareness, referral relationships, and patient acquisition. This role builds and maintains strong partnerships with referral sources, assists with marketing campaigns and outreach events, and identifies new opportunities to expand patient reach and support organizational growth initiatives.

Requirements

Valid driver’s license and reliable transportation required
Certification Crisis prevention certification as required
CPR certification
BLS
First Aid
Strong interpersonal and relationship-building skills
Ability to travel
Ability to communicate effectively with referral partners, stakeholders, and internal teams
Ability to organize, prioritize, and meet deadlines while managing multiple initiatives
Proficient with standard office software and CRM or lead-tracking
Ability to work independently and collaboratively as part of a team
Ability to manage stress appropriately
Excellent interpersonal skills
Above average organizational skills
Ability to prioritize multiple tasks and deadlines
Proficient in written and verbal communication skills
Ability to prepare routine reports and correspondence
Proficient in grammar and spelling as it relates to liaison duties
Ability to effectively present information in one-on-one and small group situations to Hospital leadership, employees, patients, patient family members, etc.

Nice To Haves

Bachelor’s degree in marketing, communications, business, or related field preferred
Healthcare marketing experience preferred; psychiatric or behavioral health experience a plus

Responsibilities

Maintain patient privacy and confidentiality; and protects operations by keeping patient and hospital information confidential
Complete all required staff competencies per hospital regulations in a timely manner
Works in partnership with community-based providers, hospital leadership, executive leadership, and clinical staff to develop and implement the community education needs of the hospital within designated areas/communities
Maintains a thorough understanding of the services provided by the hospital, admission criteria and patient characteristics and effectively communicates this information to current and potential referral sources including medical staff
Monitors all admissions, inquiries and discharges and provides follow up with discharged patients
Coordinates the referral source surveys in compliance with hospital standards
Provides ongoing assessment of referral source satisfaction
Responds to requests for general information about the hospital and provides information about appropriate topics -in response to common requests.
Informs Administrator, clinical leadership, and executive leaders of any adverse publicity
Represent Corterra in the community with professionalism and purpose, serving as a brand ambassador
Develop and maintain strong relationships with referral sources, community partners, and stakeholders
Collaborate with internal leadership and clinical teams to support growth initiatives and admission goals
Assist with planning and execution of marketing campaigns, outreach events, and partnership activities
Identify and pursue new business development opportunities to expand brand awareness and patient reach
Maintain accurate documentation of contacts, leads, and referral relationships in approved tracking systems
Participate in community networking meetings, professional associations, and outreach forums as assigned
Communicate trends, barriers, and opportunities to leadership on an ongoing basis
Present Corterra services in a manner consistent with organizational standards and ethical guidelines
Protect confidentiality and comply with HIPAA, corporate policies, and regulatory requirements
Perform other duties as required and assigned