Community Liaison (Field Based)

ERM • Manhattan, NY

5d • $74,828 - $94,301

About The Position

ERM is hiring a Community Liaison in regionally in the Albany, NY area. This position engages directly with clients, consultants, and community members on a regular basis to assist a regional utility client by facilitating direct customer engagement and meetings with local authorities and community members. This is a part-time (16+ hours a week), limited-term role with a duration of 12 months, potentially extendable. Please submit your resume and brief cover letter. Based on review of these responses, shortlisted candidates will be invited for interviews. ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes. ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thank you for your interest in ERM!

Requirements

• Minimum 3 years of relevant experience and demonstrated knowledge of project and/or corporate communications, public affairs, community relations, or local community involvement.
• Excellent interpersonal, note taking and public speaking skills.
• Ability to work autonomously to manage competing priorities, synthesize ideas, plan strategically, and implement actions
• Willingness to travel regionally up to 80% with overnight stay.
• Commitment to ERM values.
• Effective and collaborative team player.

Nice To Haves

• Bachelor’s degree in communications, public affairs or similar with relevant field experience preferred.
• Previous experience with electric, gas, water or other utility company or client is preferred.

Responsibilities

• Serves as a point of contact for the public.
• Attends and facilitates local site visits and stakeholder meetings.
• Leads direct customer engagement (phone, email, in-person).
• Responds to customer inquiries.
• Supports implementation of communication plan and public engagement strategy.
• Attends internal project team meetings as needed.

Benefits

• We offer a comprehensive package of benefits including paid time off, medical, dental, vision, 401(k), life & disability insurance to benefits eligible employees.
• Benefits Eligibility is limited to Regular employees regularly scheduled to work 20 or more hours per week.
• Fixed-Term employees (including Flexforce) who are regularly scheduled to work 20 hours a week or more are eligible for a limited benefits package.
• Casual employees are NOT benefits eligible.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level