Community Liaison PACE - FT - Day - LIFE Bordentown NJ

Capital Health (US)•Life, TN

6d•$56,264 - $73,112•Onsite

About The Position

Capital Health is seeking a Community Liaison for its PACE program. This role is responsible for initiating and maintaining contact with community referral sources, agencies, healthcare and human service professionals, and other community organizations. The Community Liaison will work with senior affordable housing communities, acute and post-acute care providers, faith-based organizations, and senior centers to promote the Capital Health PACE program directly to the community. The position involves identifying and building effective relationships, collaborating with operations to enhance the PACE program brand, implementing sales strategies, and acting as a liaison between participants and the enrollment team. The role also requires timely documentation in the Customer Relationship Management (CRM) platform and adherence to departmental policies and procedures. The Community Liaison will advocate for customer service needs, provide in-services and presentations, and foster collaborative relationships within the organization.

Requirements

Bachelor’s degree.
One year of previous healthcare experience that includes interaction with community members.

Nice To Haves

Previous sales or marketing experience preferred.

Responsibilities

Initiates and maintains contact with community referral sources, agencies, health care, human services professionals and other community organizations.
Works with senior affordable housing communities, acute and post-acute care providers, faith-based organizations, senior centers, and other locations for direct to customer promotion of the Capital Health PACE program.
Identifies and builds effective relationships with community referral sources, agencies, healthcare, human service professionals and other community groups.
Works collaboratively with operations to enhance the Capital Health PACE program brand in the community and identifies sales opportunities.
Establishes relationships with referral sources and ensures operations and sales growth strategies are aligned.
Implements sales strategies that achieve growth objectives in coordination with direct supervisor.
Acts as a liaison between participants and the Capital Health PACE Organization enrollment team as required to resolve problems, provide information on services, and maintain positive relations.
Inputs documentation into the Customer Relationship Management (CRM) platform in a timely manner. Adds new referral opportunities, contact information for referral family or primary contact, referring company, referring contact and all related sales activities associated with each opportunity, referral source, family and primary contact, and referring contact.
Adheres to policies and procedures for the Capital Health PACE sales and enrollment department.
Advocates within the organization for the customer service needs of the referral community.
Provides in-services and presentations to the community as requested and approved by manager, director, or direct supervisor.
Promotes and maintains collaborative relationships with managers, peers, and customers by effectively fostering a team environment, building consensus, and resolving conflicts.
Attends and participates in monthly departmental meetings, scheduled trainings, in-service trainings, mandatory annual in-service trainings, and educational classes as required and needed.
Performs other duties as assigned.