Community Liaison Medical Group Marketing Business Development

HarmonyCares•Howell Township, NJ

3d•$75,000 - $95,000•Hybrid

About The Position

HarmonyCares is one of the nation’s largest home-based primary care practices, dedicated to providing high-quality, coordinated health care in the home. Our mission is to bring personalized, quality-based healthcare to the home of patients who have difficulty accessing care. We are seeking a Community Liaison to act as the local market representative, educating community partners and potential patients about our services and mission. This role will facilitate patient transitions of care and explain enrollment benefits.

Requirements

Bachelor’s Degree or 4+ years of B2B sales experience
2+ years of health care related industry sales/marketing experience
Valid and unencumbered driver's license with good driving record
Excellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral source
Knowledge of sales techniques and territory management
Excellent interpersonal communication, presentation and customer service skills required
Proficiency with Microsoft Office, Word, Excel, Outlook
Ability to travel within assigned territory and attend sales meetings as required
Excellent written and verbal communication skills
Ability to work independently and complete multiple tasks
Strong organizational skills
Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training

Responsibilities

Act as the local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, its mission, and service offerings.
Facilitate patient transitions of care from area facilities and referral partners to HarmonyCares.
Explain the benefits of enrollment to eligible patients and caregivers.
Conduct market analysis and understand the competitive landscape to differentiate HarmonyCares services.
Educate the community on the mission to provide high-quality personalized healthcare in the home.
Meet or exceed agreed-upon in-person and virtual meeting goals with key decision makers.
Understand eligibility and enrollment processes.
Provide education on and facilitate benefit enrollment and processes.
Track performance in CRM and adhere to budgeted targets.
Schedule face-to-face or phone discussions with patients and their caregivers to provide guidance on program eligibility.
Inform patients about accountable care organizations (or other CMS alternative payment models) and collect Voluntary Alignment Forms if they opt to participate.
Answer inbound calls from patients, families, and facility staff regarding the company’s business units.
Triage patient concerns related to care needs, scheduling, and billing to the appropriate department.
Oversee and document outreach calls and meetings with external sources.
Adhere to all company policies, procedures, and applicable laws and requirements related to marketing, interacting with referral sources and patients, beneficiary notifications, and patient outreach.
Comply with HIPAA privacy and security guidelines.
Maintain consistent communication with sales leaders and local business unit leadership and support staff.
Perform other additional duties as assigned.