Community Liaison Manager

Connecticut Innovations•Middletown, CT

2d•$65,000 - $80,000•Remote

About The Position

The Community Liaison Manager will provide leadership, supervision, coaching, and performance management for Peer Recovery Ambassadors and Alumni Coordinators. This role involves developing and implementing strategies to increase community engagement, referral source development, alumni participation, and recovery support initiatives. The manager will establish departmental goals, KPIs, and performance expectations, while monitoring and evaluating program effectiveness and community impact. Ensuring consistency in program delivery, messaging, documentation, and stakeholder engagement is crucial. The position also requires developing policies and procedures, overseeing community outreach, and supporting PRAs in building relationships with various community organizations and stakeholders. Representing the organization at professional events, developing educational presentations, and promoting community initiatives to reduce stigma are key responsibilities. Accurate documentation and analysis of data from CRM, EMR, and Salesforce systems are essential for performance tracking and identifying improvement opportunities. The role requires preparing regular reports for leadership on outreach impact, alumni engagement, partnerships, and program performance.

Requirements

Associate's degree required.
Candidate must reside in one of the following states: CT, FL, GA, IN, KY, ME, MA, NH, OH, RI, VA, NJ, NY, PA, TX.
Minimum of 3 years of experience in behavioral health, substance use disorder treatment, recovery services, alumni services, community outreach, business development, or related field.
Exceptional understanding Aware Recovery Care’s IHAT program along with substance use disorders, recovery principles, and the recovery continuum of care.
Experience utilizing CRM, EMR, Salesforce, or similar data management platforms.

Nice To Haves

Bachelor's degree in Human Services, Social Work, Psychology, Public Health, Healthcare Administration, Marketing, Communications, or related field preferred.

Responsibilities

Provide leadership, supervision, coaching, and performance management for Peer Recovery Ambassadors and Alumni Coordinators.
Develop, implement, and continuously improve strategies that increase community engagement, referral source development, alumni participation, and recovery support initiatives.
Establish departmental goals, key performance indicators (KPIs), and performance expectations for outreach and alumni engagement activities.
Monitor and evaluate program effectiveness, community impact, participation metrics, and engagement outcomes.
Ensure consistency in program delivery, messaging, documentation, and stakeholder engagement practices.
Develop policies, procedures, and best practices supporting PRA and Alumni Services operations.
Oversee community outreach activities designed to increase awareness of Aware Recovery Care's services and recovery resources.
Support PRAs in building and maintaining relationships with community organizations, civic groups, recovery community organizations, faith-based organizations, educational institutions, healthcare providers, law enforcement agencies, EMS organizations, and other community stakeholders.
Identify and cultivate partnership opportunities that strengthen local recovery ecosystems.
Represent Aware Recovery Care at professional meetings, conferences, networking events, coalitions, health fairs, educational forums, and recovery-focused activities.
Develop and oversee educational presentations and training initiatives related to substance use disorder, recovery, wellness, and community resources.
Promote community initiatives that reduce stigma and increase access to treatment and recovery support services.
Ensure timely and accurate documentation of outreach activities, alumni engagement efforts, partnerships, and program outcomes.
Monitor CRM, EMR, Salesforce, and other reporting systems for data accuracy and performance tracking.
Analyze engagement reports and community metrics to identify improvement opportunities.
Prepare regular reports for leadership regarding outreach impact, alumni engagement, partnerships, and program performance.