Community Liaison - Homecare Infusion

Cleveland Clinic•Great Barrington, MA

1d•Hybrid

About The Position

The Community Liaison supports patients transitioning from hospital-based care to home infusion services. This highly patient-facing role works closely with patients, care managers, and hospital teams at the bedside to educate them on the Home Infusion model and help coordinate a smooth transition home. The caregiver also serves as a subject matter expert on home infusion equipment, providing education and troubleshooting support to patients and clinical partners while building strong relationships with healthcare stakeholders. A caregiver in this position will work Monday through Friday, 9:00am to 5:00pm. Fairview, Avon and Lutheran will be the floating locations for this role. No weekends, holidays or on-call required.

Requirements

High School diploma or GED
Valid Ohio Driver’s License
Proof of Automobile Insurance coverage of $100,000/$300,000

Nice To Haves

Bachelor’s degree in Business, Marketing, Communications, Health Education or related field
Previous healthcare or marketing experience

Responsibilities

Identifies appropriate referral sources and builds positive business relationships.
Provides education about Cleveland Clinic homecare services to the referral source and to patients.
Meets / exceeds established referral goals.
Facilitates accurate and timely completion of required documentation.
Serves as the primary contact for the referral source. Ensures a positive ongoing relationship between the referral source and Cleveland Clinic homecare.
Analyzes referral source data. Monitors the local market and the competition.
Recommends marketing initiatives based on trend analysis and enterprise / department strategy. Works with the marketing team to develop collateral.