Community Leader

The Skyline Group of Companies•St. Thomas, ON

2d•Onsite

About The Position

The Community Leader is responsible for providing good customer service to tenants, as well as ensuring administrative, maintenance, cleaning and general up-keep of the building.

Requirements

Relevant post-secondary education and five (5) years’ experience in the property management is required.
Valid driver’s license with satisfactory driving record and automobile insurance.
Computer skills (Word, Excel, e-mail/web) are required.
Ability to lift 50lbs, bend, push and pull as well as go up and down stairs.

Responsibilities

Advertising and showing units to prospective tenants, answering all rental inquiries, processing application forms, assisting with checking credit references, emailing requested documents/applications to Head Office for approval, and closing deals while tracking and recording all rental calls, emails, and walk-ins.
Ensure high tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing customer service, and coordinating maintenance and light repairs. Treat all tenants with respect, especially during disputes, and maintain communication throughout the resolution process.
Be available during working hours and respond quickly to tenant emergencies. Prioritize requests for accommodation and ensure compliance with accessibility policies. Organize and execute tenant relations events to foster a sense of community.
Manage fire safety records, conduct inspections, and maintain logbooks according to company procedures. Collect and deposit rents, track expenses, and assist in audits. Perform administrative tasks like responding to emails, faxing documents, posting notices and maintaining accurate records of transactions.
Completing necessary documentation with highest level of attention-to-detail for leases and inspections, track expenses, maintain resident files, in our property management software.
Manage cleaning and maintenance responsibilities, including maintaining cleanliness in common areas, addressing maintenance requests, performing minor repairs, and supervising contractors to ensure the property remains free of debris. Oversee seasonal outdoor tasks such as raking grounds, tending to flower beds, shoveling snow, salting walkways, and handling small repairs and upkeep as required.