Community Lead

Ramp•New York, NY

About The Position

Ramp is seeking someone to build and run our Community program. Working closely with Marketing, Product, and other teams, you'll create scalable initiatives that transform users into advocates while establishing Ramp as a trusted partner in financial operations. You'll join a team that's already built a strong foundation: an active community, a packed events calendar, and deep relationships with the finance leaders and operators who love using Ramp. Our community is already a powerful asset: a high-caliber network of engaged decision-makers, a direct driver of retention, brand awareness, and expansion. This role is about bringing the systems, frameworks, and infrastructure that turn what's been built into something repeatable, measurable, and scalable. The ideal candidate is fiercely analytical, a natural systems-thinker, and knows how to build the infrastructure that turns momentum into scale. You have a builder's instinct and a track record of scaling what's working – making it bigger, more repeatable, and more measurable without losing its edge. This role provides a unique opportunity to shape how we engage with our community, from individual users to enterprises. This is a great fit if you like working with customers and product teams, thrive on cross-functional coordination, and care about making sure customers shape what gets built. You’ll need to be someone who thrives in an environment where things move fast.

Requirements

Have demonstrated success implementing Marketing programs across different user segments
Are skilled at developing engagement strategies that drive measurable community health
Take a data-driven approach to measuring community impact
Excel at cross-functional collaboration and stakeholder management
Excitement to both develop strategy and be in the weeds on community management
AI fluency to build community programs as efficiently as possible
Identify new community channels that expand reach without diluting quality
Systems thinking - you see playbooks, not just one-off initiatives

Nice To Haves

Experience in fintech or B2B SaaS
A track record of scaling large communities or advocacy programs

Responsibilities

Design and execute our comprehensive community strategy, developing programs that serve diverse user segments
Establish and grow regional chapters and vertical-based groups within the community
Partner cross-functionally to ensure community initiatives align with product and go-to-market goals
Help define and operationalize the long-term community strategy and how it ladders up to Ramp's brand, retention, and expansion goals
Create engaging experiences including community events, educational content, and recognition initiatives such as a customer awards program
Collaborate with our Social team to design repeatable playbooks to capture content at community events