Community Lead, Common Desk, 401 N Franklin Street

Common Desk•Houston, TX

11d•Onsite

About The Position

The Community Team at Common Desk is made up of individuals who are customer-focused, confident, and warm. They have optimistic, friendly energy and tackle repetitive tasks with a can-do attitude. At the location level, we use a lattice approach to space management, meaning Community Associates and Community Leads do a little bit of everything to ensure that no stone at the space is left unturned. Your work will help Common Desk to build a welcoming community amongst members by planning and hosting events and intentional, daily interactions, and ensure the location is fully operational, processes are running smoothly, and facilities-related supplies and inventory are well stocked.

Requirements

Bachelor’s Degree or equivalent experience.
2+ years of experience in hospitality or similar field.
Proficient local language and understanding of local culture required.
Excellent interpersonal and networking skills.
Strong verbal and written communication skills.
Strong organization skills with the ability to multitask projects from start to finish.
Attentive to detail and manage tasks efficiently and effectively.
Enjoy and thrive at continually growing relationships.

Responsibilities

Efficiently handle the day-to-day responsibilities of the space, such as sorting mail, answering phone calls and emails, making coffee for guests, and giving tours.
Work with the Community Team to ensure the front desk is covered during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Hospitality Bar.
Man the location’s Fiction Coffee outpost, if applicable in the location, providing exceptional espresso-based coffee drinks to patrons.
Execute marketing and sales tasks in tandem with the location’s Senior Community Manager, including but not limited to, managing sales pipeline in Salesforce, posting to the location’s Facebook page, sending in scheduled events weekly, etc.
Reviewing and analyzing membership trends monthly to guide the following month's ad allocation.
Conduct New Member Orientation, including educating members on all relevant Common Desk policies and procedures and encouraging usage of the app to activate the space’s amenities.
Effectively off board members, collecting keycards, keys, and delivering any remaining mail.
Understand, report on, and forecast rent roll and budget.
Manage monthly invoicing to members and tenants and complete the location-specific payables approval process.
Conduct tours of the space for potential new members while sharing benefits tailored to their needs.
Execute marketing and sales tasks in tandem with Community Team, including but not limited to, managing sales pipeline in Salesforce, posting to the location’s Facebook page, sending in scheduled events monthly, etc.
Lead and manage the location’s Community Associate and be responsible for the Community Associate’s time off and expenses in Workday.
Communicate location-related needs to internal departments and outside vendors.
Be customer-centric and member-focused, consistently and authentically enhancing everyone’s workday.
Own the hospitality initiatives in the space.
Work to create a sense of belonging for all.
Clean and service assigned areas in an organized manner according to Common Desk standards.
Be flexible and open to new and innovative solutions that improve building health.
Present well through appearance and dress.
Communicate clearly and effectively to upper management and internal departments.
Maintain company standards and expectations.
Work strategically and make decisions with confidence and tact.
Have a passion and commitment to the business.
Be a self-starter, dependable, and solutions-focused.
Adhere to the community's rules, guidelines, and best practices to optimize member experience.
Operate with understanding, active listening, patience, empathy, and kindness to customers and Common Desk staff alike.
Have a willingness to learn. We share feedback, get feedback, and operate in a culture of being open-minded to grow.
Aid in creating a collaborative, joy-filled environment amongst our members through events, networking, and personal introductions.