Community Involvement Manager

Baptist•Memphis, TN

About The Position

The Manager, Community Involvement manages community involvement programs, community benefit activities, outreach initiatives, sponsorships, community investments, and stakeholder engagement that advance Baptist Memorial Health Care’s mission, community presence, and regulatory commitments. The position oversees programs and projects across the system and supervises Community Involvement staff, currently including the Senior Coordinator and Community Outreach Coordinators. It supports community benefit reporting, Community Health Needs Assessment (CHNA) implementation plans, volunteer and community events, board and community stakeholder relationships, government and community affairs initiatives, data collection, reporting, and cross-functional coordination. The role manages community involvement programs, projects, outreach, reporting, and team operations in support of organizational priorities, community benefit commitments, and strategic community partnerships. It evaluates community needs, priorities, partnership opportunities, event logistics, reporting requirements, and resource constraints; coordinates activities and deliverables; and uses independent judgment to resolve operational issues and improve workflows. The manager tracks community investment commitments and outcomes, maintains documentation, and escalates risks or concerns to the System Director, Community Involvement. The position collaborates with Community Involvement, Government Affairs, Marketing and Communications, hospital leadership, finance, compliance, clinical and operational leaders, community partners, nonprofit organizations, civic groups, schools, board members, volunteers, and other stakeholders. It serves as a key liaison for community events, outreach, community benefit activities, sponsorships, volunteer engagement, public-facing projects, and stakeholder requests. The manager assigns work, sets expectations, monitors performance, coaches staff, supports professional development, ensures project and event completion, and effectively recommends personnel actions in accordance with organizational policies. The work is generally performed in an office, meeting, hospital, or community setting. Local travel to hospital campuses, community meetings, partner locations, events, and off-site activities is required periodically. The role may involve standing and walking during events, carrying and moving event materials, and occasional evening or weekend work based on event and stakeholder schedules. The functional demands rating is light.

Requirements

At least three years of progressively responsible experience in community relations, community benefit, public affairs, nonprofit or community partnerships, program management, healthcare outreach, or related work.
Experience coordinating events, managing projects, tracking data, preparing reports, and working with internal and external stakeholders.
Bachelor’s degree in public health, healthcare administration, business administration, public administration, communications, social work, nonprofit management, community development, or a related field; an equivalent combination of relevant education and experience may be considered.
Training after hire in project management, event coordination, community engagement, data tracking and reporting, Microsoft Office applications, and organizational policies related to compliance, privacy, purchasing, expense management, and community benefit documentation.
Strong leadership, supervision, organization, communication, relationship-building, project management, writing, presentation, analytical, and problem-solving skills.
Ability to manage multiple priorities, coordinate cross-functional projects, work with diverse community partners, interpret data, prepare clear reports, maintain accurate documentation, and represent the organization professionally.
No professional license is required. A valid driver’s license may be required if responsibilities include travel to community events, meetings, or off-site locations.

Nice To Haves

Five years of related experience, including experience in healthcare, community benefit reporting, CHNA implementation, supervision, sponsorship or community investment processes, volunteer engagement, or multi-site program coordination.
Master’s degree in public health, healthcare administration, public administration, business administration, nonprofit management, or a related field.
Training or certification in project management, community health, community benefit, grants, nonprofit leadership, Lean or process improvement, or leadership development.
Knowledge of community benefit standards, CHNA processes, healthcare community engagement, nonprofit and community partnerships, sponsorship evaluation, board and community relations, data visualization, budget tracking, and stakeholder communication.
Applicable certification in project management, public health, nonprofit leadership, community health, or a related area.

Responsibilities

Manage community involvement programs, projects, outreach, reporting, and team operations in support of organizational priorities and community benefit commitments.
Coordinate Community Health Needs Assessment implementation activities, community benefit documentation, outreach plans, sponsorship review processes, and project timelines.
Evaluate community needs, partnership opportunities, event logistics, reporting requirements, and resource constraints; develop practical solutions and resolve operational issues.
Coordinate multi-site activities, strengthen workflows, and align community involvement activities with department and organizational goals.
Track community investment commitments, monitor outcomes, maintain documentation, and escalate risks or concerns to the System Director, Community Involvement.
Collaborate with internal departments and leaders, community partners, nonprofit organizations, civic groups, schools, board members, volunteers, and other stakeholders.
Serve as a key liaison for community events, outreach initiatives, community benefit activities, sponsorships, volunteer engagement, public-facing projects, and stakeholder requests.
Supervise assigned Community Involvement staff by assigning work, setting expectations, monitoring performance, coaching team members, and supporting professional development.
Ensure completion of projects and events and effectively recommend personnel actions in accordance with organizational policies.
Complete assigned goals and responsibilities related to program planning, team management, community benefit reporting, outreach coordination, stakeholder engagement, and project execution.