Community Investments Operations Associate
About The Position
The Community Investments Operations Associate serves as the lead operational support resource for the Community Investments Department. This position strengthens operational consistency, accountability, and transparency by coordinating quality assurance activities, monitoring data integrity, supporting evaluation and reporting efforts, and facilitating process improvement initiatives. The Associate serves as a subject matter expert for departmental systems, documentation practices, and reporting processes while providing analysis and recommendations that support leadership decision-making. This position supports all Community Investments service teams, including Grantmaking, Capacity Building, and Community Initiatives. The role contributes to department-wide operational effectiveness through coordination of reporting processes, quality assurance activities, data management practices, evaluation support, and process improvement initiatives. The position does not supervise staff or manage a budget. This position exercises a moderate to high level of independence in implementing operational processes, monitoring adherence to established standards, identifying operational risks, and recommending improvements. The Associate is responsible for escalating issues, analyzing trends, and providing recommendations to leadership while operating within established departmental priorities and guidelines.
Requirements
- Bachelor’s degree in Business Administration, Public Health, Social/Behavioral Sciences, Organizational Leadership, or related field required and 2 years of experience in operations, performance improvement, analytics, project management, or a related field. In Lieu of a bachelor’s degree, high school diploma or equivalent and 4 years of experience in operations, performance improvement, analytics, project management, or a related field required.
- Experience supporting operational systems and reporting processes
- Strong analytical and problem-solving skills
- Experience with quality assurance and data management practices
- Strong project coordination and organizational skills
- Excellent written and verbal communication skills
- Familiarity with process improvement methodologies (PI/PBM)
- Cultural competency and commitment to health equity
Nice To Haves
- Bachelor’s degree in Business Administration, Public Health, Social/Behavioral Sciences, Organizational Leadership, or related field.
- Professional certifications in project management, process improvement, or agile methodologies (e.g., PMP, Scrum, Agile, Lean/Six Sigma Green Belt) preferred.
- Experience working with philanthropic organizations, foundations, or community-based organizations.
- Experience with grants management systems.
- Experience developing dashboards, reports, and data visualizations.
- Experience supporting evaluation and performance measurement activities.
- Bilingual English/Spanish preferred.
Responsibilities
- Monitor data integrity across grants management and supporting systems.
- Support implementation of departmental data standards and documentation requirements.
- Conduct routine reviews to identify discrepancies and coordinate corrective actions.
- Serve as a departmental resource regarding system functionality and data management practices.
- Coordinate quality assurance activities across departmental records, contracts, reports, and documentation.
- Monitor adherence to established operational standards and identify trends requiring attention.
- Conduct routine audits and reviews and communicate findings to leadership.
- Support implementation of corrective actions and process enhancements.
- Develop and maintain dashboards, KPI reports, and operational metrics.
- Coordinate evaluation and reporting activities across Community Investments programs.
- Compile, analyze, and present information to support leadership decision-making.
- Prepare reports and materials for leadership, executive teams, and board-related reporting.
- Facilitate implementation of process improvement initiatives utilizing PI/PBM methodologies.
- Identify opportunities for workflow standardization and automation.
- Analyze operational challenges and recommend improvement opportunities.
- Support documentation and implementation of revised processes.
- Coordinate assigned operational projects and track progress toward established goals.
- Support strategic and operational planning processes through research, analysis, and documentation.
- Maintain project documentation and communicate status updates to leadership.
- Educate and support staff regarding operational procedures, documentation standards, and system usage.
- Facilitate communication and coordination across Community Investments teams.
- Promote operational consistency and accountability through ongoing support and guidance.
Benefits
- The annual salary rate begins at $70,044. Mid range at $89,306. Actual starting rate will be commensurate with experience and education.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
