Community Housing Assistant

Home Group • Portsmouth, NH

6d • Hybrid

About The Position

This is a great job opportunity to join Home Groups awesome housing team in the South East. Providing face to face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

Requirements

• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• Knowledge of housing management and housing law, universal credit is a bonus, not a must
• The ability to use technology to navigate our systems and update customer records
• An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.
• You need to be able to drive and have access to your own vehicle insured for business purposes

Nice To Haves

• Universal Credit knowledge is a bonus, not a must

Responsibilities

• Be visible and proactive on our estates to build strong links with our communities
• Support housing managers with their patches to improve neighbourhoods
• Handle tasks like managing voids, liaising with local authorities, carrying out estate inspections and meeting contractors on site
• Complete and record routine safety checks in buildings and communities
• Keep admin up to date, including records, ordering and arranging payments for works

Benefits

• Health Cash Plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• 800+ discounts on shops, holidays, days out, tech and more
• Instant pay access with Stream
• Career path with development and excellent training package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed