Community Housing Assistant

Home Group • Durham, NC

1d • Hybrid

About The Position

This is a great job opportunity to join Home Groups awesome housing team in Allocations & Lettings. Providing customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

Requirements

• A positive, can-do attitude, stay organised and take initiative
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• The ability to use technology to navigate our systems and update customer records
• An appreciation that this is a role where you’ll spend much of your time lone working.
• You need to be able to drive and have access to your own vehicle insured for business purposes

Nice To Haves

• Knowledge of housing management and housing law, allocations & lettings is a bonus, not a must

Responsibilities

• Manage Housing applications for new and existing customers in the region.
• Support housing managers with their patches to improve waiting lists and property demand.
• Handle tasks like managing voids, terminations and digital house files.
• Complete and record salesforce contacts.
• Keep admin up to date, including records, open housing, and manage property adverts on the Home Group website.

Benefits

• 34 days leave (this includes bank holidays and a "me day"!), increasing to 39
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• 800+ discounts on shops, holidays, days out, tech and more
• Instant pay access with Stream
• Career path with development and excellent training package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed