Community Health Worker, Housing Specialist
About The Position
The Community Health Worker (CHW) 1 serves as a liaison between health and social services and the community, identifying health-related issues, collecting data, and discussing concerns with the people served. In this role, you will address members housing concerns and connect them with community resources. This will include helping with completion of applications, identifying housing vacancies, adding members to wait lists. Additionally, you will help members with understanding and utilizing their housing benefits in partnership with the community and including policies related to the Medicaid population. This is a field role and you will need to travel up to 25% to member homes and facilities. You will report to a Manager of Care Management. The Community Health Worker (CHW) 1 serves as a key member of our care teams, applying a hands-on approach to member engagement. The CHW 1 supports case management functions. It addresses social determinants of health (SDOH) needs, improves self-management of chronic conditions, navigates the healthcare system, and promotes prevention and health education tailored to the needs of the communities we serve. You will leverage your knowledge of the community and shared life experiences to close gaps in care. Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment. Assist members in navigating healthcare and social service systems, coordinating access to basic needs with a focus on housing (e.g., housing, food, income, and transportation). Identify and address barriers to housing, ensuring members can attend their appointments. Provide social support to boost members' morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting team member. Support member independence through appropriate education and coaching. Conduct research and in-person outreach to locate difficult-to-contact members to increase assessment completion and participation in clinical programs. Build and maintain relationships with providers and community resources to support member referrals and implement community assessments to identify resource gaps. Regularly travel to conduct member visits and community-based visits as needed to ensure effective program administration. Work collaboratively with other associates as a member of the care support team. Use your skills to make an impact
Requirements
- Must reside in the state of South Carolina
- Able to travel up to 25%
- Minimum two (2) years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels)
- Proficiency in Microsoft Office such as (Teams, Excel, PowerPoint, Outlook, Word)
- Build rapport with members and community partners
- Respect for cultural and demographic diversity
- Strong written & verbal communication skills and advocacy for members at all care levels
- Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work
Nice To Haves
- Community Health Worker training and/or certificate or willingness to complete within one (1) year
- Bachelor's degree in social work or related field
- Familiarity with state Medicaid program guidelines
- Experience engaging with Medicaid enrollees, including those with physical health and behavioral health needs and varied health literacy
Responsibilities
- Serve as a liaison between health and social services and the community.
- Identify health-related issues, collect data, and discuss concerns with the people served.
- Address members' housing concerns and connect them with community resources.
- Assist with completion of applications, identifying housing vacancies, and adding members to wait lists.
- Help members understand and utilize their housing benefits.
- Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment.
- Assist members in navigating healthcare and social service systems, coordinating access to basic needs with a focus on housing (e.g., housing, food, income, and transportation).
- Identify and address barriers to housing, ensuring members can attend their appointments.
- Provide social support to boost members' morale and sense of self-worth.
- Support member independence through appropriate education and coaching.
- Conduct research and in-person outreach to locate difficult-to-contact members.
- Build and maintain relationships with providers and community resources.
- Implement community assessments to identify resource gaps.
- Regularly travel to conduct member visits and community-based visits as needed.
- Work collaboratively with other associates as a member of the care support team.
Benefits
- Health benefits effective day 1
- Paid time off
- Holidays
- Volunteer time
- Jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
- Medical benefits
- Dental benefits
- Vision benefits
- Short-term and long-term disability
- Life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
