Community Health Worker

STERLING HEALTH SOLUTIONS INC•Carlisle, KY

4d•Onsite

About The Position

The Community Health Worker (CHW) will work closely with providers, primary care teams, outreach teams, and other agencies to improve patient care and outcomes. The CHW serves as an advocate and a bridge between the community and the health care, government, and social service systems.

Requirements

Maintain patient confidentiality at all times
Be courteous and respectful to patients and co-workers at all times
Ability to work effectively with providers, staff, and third-party payors
Ability to work independently, establish priorities, and coordinate work activities
Ability to work under pressure
Ability to use good judgment to accomplish goals
Ability to identify and access resources
Ability to communicate effectively with a diverse group of individuals
Knowledge of the community/population served
Ability to “empower” patients – identify problems and resources to help them solve problems themselves
High School Diploma or GED
2+ years of experience in one or more of the following areas: communications, outreach, education and training, healthcare
General knowledge of patient health technologies (e.g., electronic health record) and ability to explain it to others

Nice To Haves

Outreach: 2 years
Communications: 2 years
Electronic Medical Records: 2 years
Medical interpretation certification

Responsibilities

Helping patients develop their capacity and access to resources, including health insurance, food, housing, transportation, quality care and health information.
Ensuring that culturally diverse populations and underserved communities receive the proper medical attention.
Being an integral part in coordinating and facilitating the organization's patient transportation services.
Facilitating communication and client empowerment in interactions with health care/social service systems.
Helping health care and social service systems become culturally relevant and responsive to their service population.
Linking patients to health care/social service resources.
Developing outreach to migrant populations in SHS service areas.
Conveying the purposes and services of the health center to the population.
Helping patients develop health management plans and goals.
Following up with health management/care plans with both patients and providers.
Coaching patients in effective management of their chronic health conditions and self-care.
Assisting patients in understanding care plans and instructions.
Working collaboratively and effectively within a team.
Establishing positive, supportive relationships with participants and providing feedback.
Helping patients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible.
Assisting patients in accessing health-related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of medical home, overcoming barriers to obtaining needed medical care and social services.
Facilitating communication and coordinating services between providers.
Motivating patients to be active, engaged participants in their health.
Building and maintaining positive working relationships with the patients, providers, nurse case managers, supervisors, and office staff.
Continuously expanding knowledge and understanding of community resources, services, and programs provided.
Providing information in a manner culturally and linguistically appropriate to the needs of the population being served.
Working with prescription assistance programs and 340B pharmacies to assist patients get needed medications.
Providing referrals to needed services such as transportation, housing, child advocacy, dental, substance abuse, health education, nutrition counseling, food banks, and employment assistance.
Educating and assisting families in applying for social services programs such as insurance (Medicaid and others), utilities programs, child care, etc.
Recording and maintaining documentation concerning assistance provided to patients and others for reporting purposes.
Assisting in coordination of transportation services.
Other duties as assigned.