Community Health Worker

First Choice Community Healthcare•Albuquerque, NM

7d•Onsite

About The Position

Under the supervision of the site-based Medical Clinical Supervisor and as a member of various multidisciplinary treatment care teams, the Community Health Worker provides care coordination, connection to resources and support to adults, children or adolescents and their families who are patients of FCCH. CHWs work in multiple settings to fulfill the needs of the patients while working to improve the overall well-being of the patients.

Requirements

High school graduate or equivalent
Three years of successful experience in a community service program or community health outreach preferred; or On-the-job training along with two years of experience
CPR certification within six months date of hire
Must have valid NM driver’s license and reliable personal transportation
Ability to work as a team member within a clinical environment
Records maintenance skills
Excellent verbal and written communication skills
Customer service skills
Reliable transportation needed as travel in the greater Albuquerque area may be required
Must be willing to work in community settings, as needed
Must be able to work autonomously
Ability to plan, develop and maintain filing systems
Ability to complete routine paperwork and evaluate individual client care plans
Ability to maintain confidentiality of records and information
Skill in the use of operating basic office equipment, personal computers and related software applications, including electronic medical record, practice management system and e-mail
Ability to follow routine verbal or written instructions
Ability to maintain quality, safety, and/or infection control standards
Ability to maintain patient confidentiality
Knowledge of community agencies and resources
Knowledge of/ability to navigate socio-economic barriers that may be encountered by the patient
Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations

Nice To Haves

Bi-lingual in English and Spanish preferred

Responsibilities

Establishes trusting relationships with patients and their families while providing general support and encouragement
Communicates to FCCH patients the value of having a CHW supporting them and the impact such support may have on their health and wellbeing
Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals
Assists patients in understanding the services, plans and instructions of the health insurance program in which they are enrolled, or their options if uninsured
Communicates with Managed Care Organizations about interventions provided to their members seeking FCCH services
Facilitates communication and coordinates services between providers and patients.
Connects patients to community resources including, but not limited to, locating support services for housing, food, clothing, education, life skills classes and employment
Helps patients learn where to find community resources, schedule appointments with social services agencies and complete applications for benefits /programs for which they may be eligible
Assists patients in accessing primary care services including, but not limited to, establishing a medical home, providing instruction on appropriate use of the medical home, and overcoming barriers to obtaining needed clinical care and/or social services
Provides support and advocacy during the patient’s initial medical visit and/or when necessary to assure patient’s needs are understood and communicated
Coordinates and monitors services, including comprehensive tracking of patients' compliance in relation to care plan objectives
Coaches patients in effective management of their chronic health conditions and self-care
Motivates patients to be active and engaged participants in their health and overall well-being
Documents all encounters and contacts made on behalf of patients in an effective manner in the appropriate patient electronic record, or elsewhere, as directed. Documents service plans and outcomes achieved by patients
Completes and submits monthly reports; maintains comprehensive patient files; which include notes, releases of information, assessments and other documents acquired on behalf of the client
Works effectively with people from diverse cultural and socio-economic backgrounds
Works collaboratively and effectively within a team and establishes positive, supportive relationships with staff and providers
Continuously expands knowledge and understanding of community resources and services
Travels, as needed, to community locations, various agencies, and other outreach destinations
Performs other job-related duties as assigned