Community Health Worker

Latino Network•Portland, OR

9h•$20 - $23•Hybrid

About The Position

This position is responsible for supporting community members’ access to health coverage, services, and resources by providing culturally responsive Oregon Health Plan outreach, eligibility screening, enrollment assistance, referrals, advocacy, and follow-up virtually and in-person at clinics, community sites, and outreach events.

Requirements

Bilingual in English and Spanish with the ability to communicate effectively, both orally and in writing; Indigenous languages from Latin America are a plus.
Understanding of medical terminology and ability to convey the concepts to clients in Spanish.
Ability to maintain strict confidentiality and follow HIPAA policies and procedures.
Bicultural understanding/familiarity, including knowledge of Latinx culturally based world views, adaptive reasoning, and problem-solving practices of Latinx individuals, families, and community living in urban neighborhoods impacted by crime, poverty, and racial inequity.
Strong communication skills, including active listening, ability to demonstrate cultural humility and respect for people of diverse racial, social, economic, and cultural backgrounds.
Reliable, patient, and able to cope with high stress situations.
Self-motivation and the ability to work independently with strong analytical and problem-solving skills.
Possess excellent attention to detail, good organizational skills, and ability to prioritize multiple tasks.
Excellent working knowledge of Microsoft Office, Google Suite, and data entry skills.
Excellent phone and computer skills are required.
Reliable transportation, valid driver license, and automobile liability insurance required; eligibility to be an insured driver under Latino Network’s Commercial Auto Liability preferred.
Ability to pass a criminal background check as needed.

Nice To Haves

Indigenous languages from Latin America are a plus.
Eligibility to be an insured driver under Latino Network’s Commercial Auto Liability preferred.

Responsibilities

Communicates and assesses eligibility of Oregon Health Plan participation with interested community members.
Coordinates or schedules appointments with applicants; assists applicants with gathering required documentation such as income, immigration, and/or incarceration release verifications, and information to process Medicaid applications.
Enrolls eligible participants and households in Oregon Health Plan via online or paper applications, renews/re-enrolls existing OHP members, and updates changes to client accounts;ensures the information is accurate, complete, and legible.
Patiently works with community members who may be experiencing trauma, are houseless, and/or suffering from mental illness or substance use.
Refers applicants to community resources to assist them with dealing with substance use, mental and physical illness, poverty, food deserts, and other social barriers.
Navigates, advocates, problem solves, and follows up with members to help ensure they obtain or retain benefits.
Assists members with walk-in or walk-ups at partner offices and sites.
Travels to and participates in outreach and enrollment events off-site.
Proactively creates and distributes project outreach and information materials as needed.
Tracks and manages data collection on applications and interactions with the public.
Provides regular reporting to supervisor regarding problems, applications, and other data/information as requested.
Builds collaborative relationships with community stakeholders, partners, and teams.
Contributes to training materials and phone scripts/memos for customer service staff.
Develops processes and tactics for performing job effectively and efficiently; documents and shares with applicable teams.
Attends partner meetings and required training as requested.
Enters client/referral data into Latino Network’s Efforts to Outcomes database, and other databases when necessary.
Coordinates and facilitates other health promotion and health education related classes when needed.
Writes monthly reports.