Community Health Worker (Sign-on Bonus)

Activate Care•Las Vegas, NV

7d•Hybrid

About The Position

Activate Care is teaming up with CareSource to build a team of hybrid Care Coordinators in Nevada. These individuals will support screening, assessment, and care navigation for local Nevada community members enrolled in the Path Assist program. This role involves both remote work and field commuting. The goal is to improve health equity and outcomes by increasing health confidence, improving self-efficacy, and reducing inappropriate healthcare spend through a tech-enabled community health worker program.

Requirements

Candidates should possess a minimum of a high school diploma or equivalent.
Active Certified Community Health Worker I (CHW I) credential through the Nevada Certification Board (NCB), or willingness to obtain certification upon hire.
Must have a valid driver's license in the state of Nevada.
Must be able to use personal vehicle to commute to and from clients' homes.
Experience working directly with nonprofits, social service providers, faith-based groups, or government agencies that address social determinants of health.
Exceptionally strong independent working skills with strong communication.
A collaborative team player who is committed to supporting, encouraging, and helping their team of colleagues.
Cultural humility: You are able to communicate effectively with people from various backgrounds and work respectfully across demographic, socioeconomic, language, and all other constituents that represent diverse cultures of communities.

Nice To Haves

2-3 years of relevant work experience providing direct care coordination services to individuals and families (preferred).
Additional language skills are a plus!

Responsibilities

Provide care coordination and resource navigation to an assigned caseload of community member clients with unmet social needs.
Conduct consistent telephonic and face-to-face outreach, follow-up, and coaching to members to assess needs, provide education, and assist with enrollment in eligible services/benefits/programs.
Administer social determinants of health (SDOH) screening, intake forms, and any needed assessments in the Activate Care platform.
Assist clients with prioritizing goals and creating client-centered care plans.
Coordinate with community nonprofits and resources to help clients meet their needs.
Provide resources to clients to improve their health literacy and self-sufficiency.
Coordinate healthcare transitions by leading outreach and follow-up for members post-hospital discharge or ER visits and collaborating with providers and families to ensure continuity of care and prevent readmissions.
Navigate complex care environments by coordinating member care across multiple healthcare settings while facilitating referrals to specialty or behavioral programs as needed.
Support Medicaid and health plan navigation by partnering with health plan teams to support service authorizations, help members understand their benefits/appeals, and advocate for their care coordination needs.
Engage vulnerable populations by providing person-centered coordination for high-risk members experiencing housing instability, complex medical conditions, or other acute social barriers to care.
Take a proactive approach to assist with assigned cases (e.g. help schedule appointments, complete applications, make reminder calls, etc.)
Maintain client privacy and uphold confidentiality at all times.
Participate in weekly team meetings, workshops, and training to expand knowledge of department priorities, while remaining current on new developments, as required.
Ability to commute to and from client’s homes and field locations as required.
Other duties as assigned.