Community Health Worker

Greater Flint Health Coalition Inc•Flint, MI

9h•Hybrid

About The Position

Greater Flint Health Coalition (GFHC) operates the Mid-Michigan Community Health Access Program (CHAP), which seeks to connect residents to a medical home and remove barriers to care typically associated with the social determinants of health while raising the quality of care, better utilizing resources, and decreasing costs. Mid-Michigan CHAP’s priority population is children and adults covered by Medicaid insurance, as well as those residents who are uninsured and underinsured. The Community Health Worker (CHW) position serves as a liaison, link or intermediary between health and social services, supporting residents to access services while improving the quality and cultural competence of service delivery. CHWs build individual and community capacity by increasing the health knowledge and self-sufficiency of residents through a range of activities such as outreach, community education, informal counseling, social support, and advocacy. A valued member of the Mid-Michigan CHAP team, CHWs provide residents with linkages to community-based and health-related services that support individuals and families to address social determinant of health needs, including transportation, food insecurity, housing, utility assistance, and health education. CHWs primarily work with residents covered by Medicaid insurance, as well as those who are uninsured or underinsured. In response to the COVID-19 pandemic, Community Health Workers can also support local efforts related to contact tracing, community resource navigation, and traditional health education in both clinical and community settings.

Requirements

High School diploma or equivalent
1+ years of experience working with community agencies providing services encompassing the basic competency areas of health, including community resources, communication skills, individual and family advocacy, health education, services skills and responsibilities.
Must be willing and able to visits clients in their homes.
Competent in Microsoft Office suite computer applications (including Word, Excel, PowerPoint), internet usage, and use of office machines.
Prioritization and organization skills.
Valid Michigan driver’s license, automobile insurance, and a reliable vehicle.
Maintains high level of confidentiality and acceptance of diverse populations.
Demonstrates a high level of cultural competencies in the daily performance of duties.
Ability to build and maintain relationships with a diverse population.
Demonstrates ability to work within a team-based environment; is flexible with schedule, tasks and settings; complies with organizational, state and federal rules.
Demonstrates excellent customer service performance on all contacts with internal and external customers, with attitude and actions that are consistent with Mid-Michigan CHAP’s culture.
Ability to work independently with minimal supervision.
Excellent interpersonal, written and oral communication skills and an ability to present self in a courteous, tactful, and professional manner.
Considerate, attentive, and punctual.
Great passion for the mission, vision, and values of the Greater Flint Health Coalition and able to promote these both internally and externally.
Motivated, reliable, collaborative.

Nice To Haves

college degree in social work technician, social work, or nursing a plus.
Certification as a Community Health Worker or willingness to become certified a plus.
Experience working in healthcare environment a plus.
Bilingual (Spanish/English) a plus.

Responsibilities

Provides a culturally competent bridge among individuals, communities, social service systems, and health systems.
Provides culturally appropriate health education and information.
Provides care coordination, case management, and system navigation to assure access to care.
Provides coaching and social support, including one-on-one guidance to patients or residents to help manage health related services and needs.
Builds individual and community capacity by teaching those served how to manage their own health needs and access resources.
Implements individual and community assessments to determine health related needs and/or identify risks.
Conducts outreach to residents and patients, including home visiting to provide education, assessment, social support, and resources.
Supports COVID-19 response efforts, including contact tracing, health education, wrap around service delivery, and community service linkages.
Works collaboratively and effectively within an interdisciplinary team that includes social workers and nurses.
Adheres to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all related legislation to safeguard Protected Health Information (PHI).
Documents activities in required databases as required by program procedures.
Support the mission, vision, values and key strategies of the Greater Flint Health Coalition, as well as the development of collaborative relationships with the organizations that interface with the program.
Other duties and responsibilities as assigned.