Community Health Worker

Wilmington Community Clinic•Wilmington, CA

6d•Onsite

About The Position

Join Wilmington Community Clinic! Have you ever wanted to be a part of something bigger? Have you ever wanted to make a difference? At Wilmington Community Clinic, here you can. WCC provides quality, non-discriminatory primary care, mental health, dental and women’s health services to improve the health and well-being of all served – regardless of their ability to pay. We have served patients in and around Wilmington and Los Angeles for over 40 years. Our multi-generational impact makes us proud of the services we provide, and we put patient care front and center - it's The Wilmington Way! Position Summary The Community Health Worker (“CHW”) is a member of WCC's Community Public Health Team (CPHT) responsible for connecting patients to clinical care, community resources, and social support services. Working closely with the care team and community partners, the CHW conducts outreach, follows up on referrals, screens for social needs, and helps patients navigate the health care system.

Requirements

High school diploma or GED required
Experience in a community health, patient navigation, care coordination, or similar role serving underserved populations
Experience with Medi-Cal or safety-net programs strongly preferred
Experience conducting outreach or community education in settings such as health fairs, schools, faith-based organizations, or community groups
Strong interpersonal and relationship-building skills with the ability to engage compassionately with patients from diverse cultural, linguistic, and socioeconomic backgrounds
Excellent verbal and written communication skills; able to explain complex health, insurance, and resource information clearly to patients and families
Highly organized with the ability to manage a caseload, multitask, and maintain accurate records
Self-directed, resourceful, and adaptable; exercises good judgment and creative problem-solving
Able to work collaboratively with diverse populations and interdisciplinary teams
Proficient in Microsoft Office Suite
Familiarity with EHR systems (EPIC)
Knowledge of community resources, social service programs, and eligibility requirements in the Los Angeles Harbor/South Bay area, or ability to quickly learn
Bilingual English/Spanish required

Nice To Haves

Associate's or bachelor's degree in public health, social work, human services, or a related field preferred
CHW certification preferred
Candidates actively enrolled in a certification program will be considered

Responsibilities

Follow up with patients after referral initiation to confirm understanding, intent, and barriers; track referrals from initiation through completion in Epic
Contact patients who have not completed referred services to address barriers, provide reminders, and re-engage them in care
Administer SDOH screening tools to identify unmet social needs; connect patients with appropriate community resources and government benefit programs including Medi-Cal, CalFresh, Covered California, and CHIP
Build and maintain current knowledge of community resources, eligibility criteria, and referral processes; develop relationships with CBOs and partner agencies
Refer patients to enrollment specialists for government program applications and renewals
Assist patients with scheduling across WCC service lines: primary care, dental, behavioral health, and outreach and enrollment, with attention to those who face barriers to self-scheduling
Outreach to patients with pending or overdue care gaps to encourage scheduling and facilitate access
Coordinate care for patients with complex needs across multiple WCC service lines or external specialty providers
Represent WCC at community health fairs, outreach events, school-based events, and faith-based gatherings
Conduct outreach targeting priority populations including Medi-Cal enrollees, uninsured individuals, families with children, and Spanish-speaking community members
Serve as a cultural and linguistic liaison between patients and the WCC care team, supporting health system navigation
Document all patient contacts, referral follow-ups, resource linkages, and care coordination activities in Epic accurately and timely
Complete required compliance training through Relias; maintain current knowledge through ongoing professional development
Complete other duties as assigned in support of WCC's mission