Community Health Worker

Metropolitan Pediatrics•Portland, OR

9d•Hybrid

About The Position

Want to giggle while you work? We love to work with kids and their families, providing important care, which is both fun and purposeful. As an Equal Opportunity Employer our team of experienced, talented professionals honors the company values of compassion, stewardship, excellence, integrity, flexibility, service, and inclusivity in everything we do – it is an integral part of who we are and what we seek in future employees. Metro Pediatrics is your best choice for a career in pediatric medicine. If you enjoy a fast-paced, upbeat, and supportive work environment taking care of kids, we invite you to apply and become part of our outstanding team! Start your pediatric medical career today. We encourage applicants to read more about our company and what we do at https://www.metropediatrics.com/medical-careers/ This position is eligible for our sign on bonus of $1000. This Community Health Worker provides the opportunity to use lived life experience to support individuals navigating the health system and connect them with needed resources. This role is responsible for working alongside patients and healthcare teams to identify chronic condition(s), un-met healthcare needs, social service needs, and issues that may be preventing access of use of available services. This position partners in preparing a plan to address these needs, including community referrals, goals to increase patient activation, access and appropriate use of services. This position spends some portion of their time functioning as a Patient Services Coordinator as well and can balance between the community and medical based referral needs of our patients This position supports occasional after-hours and weekend community events, including remote, office based, and field work, such as performing home visits and community engagement.

Requirements

High school diploma or equivalent.
One year experience in a clinical setting is required.
CHW Certification required or ability to obtain within first six months of hire.
Understanding of PCPCH (Patient-Centered Primary Care Home) requirements.

Responsibilities

Work with patients, families, and the healthcare team to identify member needs and challenges.
Utilize information to develop CHW plans or contribute to Care Management (CM) plans for the patient to increase activation, access, and appropriate use of services.
Engage with families/patients through routine outreach utilizing phone contact, scheduled and unscheduled face-to-face meetings before, during and after medical appointments.
Teach patients and families skills to access, enroll in, and utilize services and resources on their own by providing motivational coaching, helping make and get to appointments, and help to overcome resistance of using services.
Assist and educate patients and families with enrolling in health and social service programs (e.g. SNAP, WIC, health support systems) and accessing community services such as transportation, shelter, food, etc.
Evaluate and modify support as necessary by working with patients and teams to assess progress, identify needed changes and revise plans.
Work to cultivate and develop inclusive and equitable services, and working relationships with diverse groups of employees, community partners, and community members.
Provide recommendations for program and/or process adjustments.
Support preparing, implementing, and marketing programs and initiatives to enhance patient engagement.
Assist with the development of new policies and procedures.
Provide recommendations for program and/or process adjustments.
Establish and maintain cooperative and productive working relationships with internal and external stakeholders contacted in the course of work.
Provide excellent customer services, meeting the needs of patients, following through, meeting deadlines, and interacting with others in a respectful and culturally appropriate manner to ensure equity and inclusion in the delivery of services.
Process referrals and prior authorization in a timely manner and ensure that the referral is documented in the EMR system, communicated and complete.
SYNAGIS® coordination and management.
Identify and decrease the impact of barriers interfering with a patient’s health and well-being, including financial limitations, cultural backgrounds, and parental mental health issues.
Actively maintain the referral portion of the external physician and clinic database.
Work collaboratively within and across team environments that may include other Community Health Workers (CHW), Patient Service Coordinators (PSC), Population Health Coordinators (PHC), Clinical Care Manager, Physical Health providers, Behavioral Health providers.
Participate in outreach and engagement activities to support Metropolitan Pediatrics quality metrics.
Coordinates initiatives and assists with data reviews and processes.
Educate self and others of resources available for populations served.
Support the coordination of and facilitate self-management classes and skills development events.
Establish and maintain cooperative and productive working relationships with internal and external stakeholders contacted in the course of work.
Maintain confidentiality of sensitive patient information at all times.
Participate in site-specific and clinic-wide initiatives on an ongoing basis.
Attend and actively participate in huddles and team meetings.
Display high standards of office conduct.
Punctual, regular, timely and dependable attendance.
Metropolitan Pediatrics participates in E-Verify to confirm employees’ eligibility to work in the U.S.