Community Health Worker

NeighborHealth•Boston, MA

17d•Onsite

About The Position

A Community Health Worker is a member of the Medical Home who collaborates with other staff in the Pediatric Asthma Program to positively improve the health of Boston area residents living with asthma. The CHW will deliver asthma education and environmental/home interventions to improve asthma symptom control and long term asthma management in person and over the phone. The CHW performs a variety of clerical and reception activities that support the delivery of services to patients/staff of the Pediatric Asthma Clinic. In the home, the CHW will provide environmental asthma kits, develop a plan and reinforce medication adherence. The CHW enhances efficient workflows by assisting in scheduling doctors’ appointments, facilitating community resource access and other services as necessary. The CHW will work with the Pediatric Asthma Program Nurse Practitioner and will report indirectly to the Asthma Program provider champion and the Administrative Director of Pediatrics.

Requirements

High School Diploma or G.E.D, Bachelor’s preferred
Understanding of language, culture, and socioeconomic circumstances and desire to work with diverse population is a must.
Demonstrated telephone skills (i.e. call screening, message taking and giving), in a professional manner.
Familiarity with use of personal computer in a Windows environment
Bilingual skills (English/Spanish) required.
Access to reliable transportation (car) required.

Responsibilities

Answers phones in a courteous and professional manner, using the four part greeting, which includes name, and department title.
Screens and redirects calls appropriately.
Composes and types detailed and accurate messages using staff messaging system, and the Telephone Encounter.
Calls patients as requested by a practice staff person.
Manages both specialty appointment reminders and appointment recall system (wait list).
Reviews emails received on a daily basis.
Uses computer to schedule, cancel, and confirm appointments; to requests records, to pull up and print information, and to communicate by e-mail.
Maintains the practice files.
Interacts with patients or other staff in a professional manner and recognizes the needs and concerns of the individual.
Consistently provides excellent customer service and makes patients feel welcome.
Maintains a positive attitude.
Uses communication devices appropriately.
Reports safety and equipment problems, and malfunctioning or missing equipment to the supervisor.
Assists in expediting patient’s specialty needs by ensuring all the necessary documents and forms are available.
Is able to maintain the NP’s schedule for Asthma Clinic appointments.
Is able to arrange appointments for needed CPE/WCCs and vaccines including flu vaccine.
Maintains program inventory of asthma home visit items and provides to patients per home visit protocol
Visits patients and families in their homes per Asthma Home Visit protocol.
Documents visits in timely manner per NeighborHealth guidelines.