Community Health Worker

Neighborhood Health Center of WNY, Inc.•Buffalo, NY

6d•Onsite

About The Position

As a community health worker (CHW), you’ll have an important role in creating a positive experience for patients at Neighborhood. You’ll listen with kindness to patients’ concerns, seek solutions, and assist patients and families with navigating services and community resources. You will be primarily based at our Blasdell location, 4233 Lake Avenue, Blasdell.

Requirements

High school diploma
Experience in community health, patient resource coordination or equivalent experience
Medical office and medical terminology knowledge and experience preferred
Attention to detail and follow-through, organizational and influencing skills
Experience with Electronic Health Records (EHRs), Microsoft Office Suite, and other computer software
Excellent oral and written communication skills
Kindness: you treat each person with respect and compassion, valuing each person’s story
Resiliency: you see opportunities to innovate and find solutions when challenges arise
Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals

Responsibilities

Consults with providers regarding patient needs for referrals or linkages and assist patients in accessing and completing referrals.
Assists patients in accessing community resources such as food pantries, clothing, shelter, transportation, education, parenting or other services as referred by providers.
Assist patients in completing healthcare forms such as applications for Medicaid, Child and Family Health Plus and Sliding Fee Scale program. Connect patients to facilitated enrollers.
Obtains prior authorizations as needed. Documents and tracks referrals until completion.
Conducts community outreach to identify people who are experiencing homelessness and educates them about health needs.
Supports people who are experiencing homelessness in accessing healthcare services at Neighborhood.
Serves as health and community resources coordinator for patients and providers.
Advocates for patients with community agencies and services.
Conducts outreach and speaks to community groups.
Assists in developing Neighborhood staff to improve patient navigation, decrease barriers for patients in accessing care and connect patients to care.