Community Health Worker

Community Care of North Carolina•Boone, NC

1d•Hybrid

About The Position

The Community Health Worker (CHW) position is a non-clinician role that works in collaboration with the primary care health team to support the multi-disciplinary team approach of patient care by providing comprehensive, coordinated Community Health Worker interventions. Key performance indicators (community outreach and education, completing Health Risk screenings, initiating new referrals to Care Management) and other organizational mandates as designated. Community Health Workers may directly assist members in improving their ability to improve their health outcomes by going to members in their communities. They also help design and implement systems to ensure members have access, knowledge, resources, and support from the Care Team.

Requirements

High school diploma or GED required
2-4 years minimum experience in a human services or health care setting with demonstrated knowledge of or ability work and/or within a targeted community.
Maintain a U.S. valid driver’s license with current auto liability insurance
Knowledge of and experience working in patient or clinical data systems
Computer skills required including various office software and the internet; experience with MS Office software preferred
Knowledge of state and federal benefits system
Excellent communication skills – oral and written
Proficient Motivational Interviewing skills, teach back method, and other patient engagement and retention techniques.
Organizational and time management skills
Sensitivity to diversity of cultures, language barriers, health literacy and educational levels
Knowledge of medical terminology
Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
Able to shift strategy or approach in response to the demands of a situation

Nice To Haves

2- or 4-year degree in health-related field preferred
Bilingual in English and Spanish preferred

Responsibilities

Abide by department guidelines, company policies, and HIPAA regulations
Adhere to CCNC Privacy and Security policies to ensure that patient and company data is properly safeguarded
Understand and uphold CCNC goals, objectives, and standards
Participate in community population-based initiatives that identify members out of care, enhance retention in care, self-management, and compliance with CCNC Care Management goals.
Participate in assigned community based activities, including outreach to potential new members and making a referral for healthcare and services.
Receive and document all referrals from various sources into the Care Management documentation platform
Verify eligibility and demographic information
May complete Health Risk & Social Determinants of Health Screenings as needed
Assist with administrative duties to the member as necessary
Assist with referrals on behalf of the Care Management team
Provide information for access and coordination of resources
Assist member with care coordination and health care system navigation
Provide culturally appropriate health education, social support and information
Advocate for members
Access multiple EHR’s to obtain and upload into the care management platform
Access to Hospital/Data or Electronic Medical Record system will be required, as necessary
Notify supervisor promptly of any issues with carrying out any duties assigned
Perform other duties that assist in keeping the operations organized and functional
Attend Departmental and corporate meetings, local and regional trainings, or other events as required
Travel using personal vehicle will be required within the region and/or the State