Community Health Worker - Ambulatory Services

WVU Medicine

39d•Hybrid

About The Position

The Community Healthcare Worker will work with patients, the Disease Management-Nurse Navigator, Clinics, Case management, primary care providers, and the Preventative Medicine Department to ensure patients receive quality, efficient, and cost-effective healthcare services. This role involves assisting clients in assessing health-related services, including overcoming barriers to obtaining needed medical care and social services. The Community Health Worker will coach patients in effective management of chronic health, preventative care, and self-care, and make arrangements for follow-up clinic and provider visits. Assistance with documentation, including care plans, is also a key part of this role.

Requirements

High School diploma or equivalent
Valid Driver’s License
Experience with Electronic Health Records
Frequent standing, sitting and walking or ability to sit for long period of times.
Ability to walk moderate distance indoors and outdoors
Ability to lift, push, or pull a minimum of 40 pounds
Visual acuity(corrected)-keen for both distance and near objects ; Hearing (aid permitted) –must be able to function without use of lip reading.
Capable of independent discretion/decision making, manages stress appropriately and strong organizational and interpersonal skills for working within the healthcare team and with clients.
Effective oral and written communication
Basic Computer skills
High level of interpersonal skills, problem solving and strong analytic abilities

Nice To Haves

Completion of Community Healthcare Workers or Community Health Education Resource Person curriculum.
CPR Certification

Responsibilities

Assist clients in assessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of Medical Home, overcoming barriers to obtaining needed medical care and social services.
Coaches patients in effective management of their chronic health conditions and self-care.
Helps patients design and keep a personal health record, develop health management plans and goals.
Helps community members understand the importance of health screenings, immunizations, and, routine check-ups.
Assist community members on how to shop healthy and wisely and help them with finding needed resources as identified.
Serve as a link and works collaboratively with health care professionals, social services, and the patient/community.
Takes part in follow up with health management care plans with both patients and providers.
May at times assist with scheduling and insurance pre-authorizations for services at clinics.
Continuously expands knowledge and understanding of community resources, operations, functions, and resources available to handle new or unusual situations.
Effectively works with people from diverse backgrounds in reducing cultural and socioeconomic barriers between clients and institutions.
Establishes positive supportive relationships with participants and provider’s feedback.
Helps clients in utilizing resources, including scheduling appointments and assisting with completion of applications for programs for which they may be eligible.
Maintains Joint Commission, HIPPA, and other regulatory compliance competencies as required.
Promotes patients to be actively engaged participants in their health and self- care of chronic disease management.
Promotes safety in environments: workplace and community.
Works collaboratively and effectively within a team.