Community Health Worker

Nascentia Health•Latham, NY

43d•Hybrid

About The Position

Engages and provides peer support to group health members. Serves as a role model in maximizing wellness and independence. Collaborates with clinical and non-clinical team members to ensure a culture of support is reflected in members’ treatment. This role supports Albany, Central New York, and Rome/Utica regions and their respective surrounding counties across New York State with a Hybrid work model. Applicant must live within the health plan service areas or surrounding counties and will support a hybrid work model with remote work and travel to plan member's residences.

Requirements

Associates degree in human services, Licensed Practical Nurse, or equivalent of 1-3 years of relevant experience, with high school diploma or equivalency required.
Strong computer literacy and comfort, ability, and desire to advance technically and understand industry standards.
Proven analytical and problem-solving skills to identify potential issues and participate in their resolution.
Proficiency with computer systems, working knowledge of Microsoft Office, Internet, and various software applications.
Valid NYS driving license required with own reliable transportation required.
Ability to sit or stand at a desk 90% of the day.
Travel throughout NYS.
Visual/hearing ability sufficient to comprehend written or verbal communication.
Ability to express self verbally and in writing.
Ability to use telephone and communicate over the phone.
Frequently uses a laptop computer to enter orders and obtain product information.

Responsibilities

Travels to members’ homes to evaluate their plan of care and ongoing needs for community health services and support at least every six months or as directed by Clinical Team.
Collaborates with clinical and non-clinical team members to ensure a culture of support in reviewing and updating the members’ care plans.
Provides support to health plan members, including orientation to the health plan, and the review of members’ care plan including services and supports.
Reports on members’ current level of care needs in the community to clinical team members.
Refers appropriate questions and issues to clinical and non-clinical team members.
Conducts outreach to members who are missing monthly contacts.
Assist with entitlement initiatives such as Medicaid benefits, spend-down, heating and food stamp assistance, and housing.
Communicate with internal and external stakeholders in a timely and courteous manner.
Participate in departmental meetings and attend all scheduled staff meetings and staff training as applicable.
Perform related duties as required.