CHW Team Lead (San Bernardino)

Zócalo Health•San Bernardino, CA

2d•Remote

About The Position

Zócalo Health is seeking a Community Health Worker Team Lead in San Bernardino, CA. This role is responsible for supervising and managing a team of Community Health Workers (CHWs), ensuring they provide excellent, culturally aligned care to Zócalo Health members. The position involves ongoing monitoring and evaluation of team skills, performance documentation, and ensuring timely completion of job functions and program goals. The Team Lead will also be involved in quality assurance, program coordination, and providing direct support to team members in administering assessments, making referrals, and facilitating case conferencing. This role requires a proactive, service-minded individual passionate about community health and dedicated to improving the healthcare experience for Latino communities.

Requirements

Bachelor’s Degree or equivalent related experience in the social services field
3+ years in any healthcare setting
Experience working with Medicaid/Medicare
2+ years experience as a CHW/PdS or a similar position
2+ years experience as a supervisor to frontline staff
Experience working directly with patients, physicians, physician office staff, healthcare team, etc.
Experience with coordinating care, advocating, or navigating on behalf of patients.
Ability to provide leadership, make difficult decisions, and be consistent and calm during challenging situations
Skills in supervising, counseling, teaching, and motivating staff, including team building
Proactive learner that feels comfortable in different environments
Passion for and dedication to working with community members
Service-minded and customer service focused
Must demonstrate excellent written, verbal and interpersonal communication skills, including exceptional listening skills
Computer proficiency and strong computer literacy
Able to follow all HIPAA rules by maintaining confidentiality and security of sensitive information
Fluent in English & Spanish (verbal and written)
Have a passion for working within your community
Must reside in San Bernardino CA
Must be authorized to work in the United States

Responsibilities

Ongoing monitoring and evaluation of team skills, supplemented with continued education and training
Developing and implementing tools to document performance
Ensuring team members are timely in attendance and job functions
Monitoring and assessing progress on program goals
Troubleshooting blockers/issues and escalating to leadership, when appropriate
Providing ongoing supervision to the Promotora de Salud (PdS) team in a specific region through regular 1:1 check ins and administering performance reviews
Ensuring timely and complete documentation of PdS activities
Implementing quality assurance measures
Continuous assessment of performance against targets
Serving as a stakeholder in any changes to program model
Assisting in administrative activities to support community events
Support direct reports to administer assessments, identify needs and make appropriate referrals
Facilitate case conferencing with the team to discuss client cases and provide mutual support
Be available on an ‘on-call’ basis to consult with the team
Assure quality service delivery and oversee operational data collection and reporting
Take ownership of any issues that come your way to provide members with an experience that exceeds their expectations
Identify and escalate member feedback to help us improve our products and services