Community Health Worker Supervisor - Family Medicine

University of Kansas Medical Center•Kansas City, MO

2d•$23 - $33•Hybrid

About The Position

The Community Health Worker (CHW) Supervisor is a regionally based position for the Thrive digital depression treatment program across rural Kansas counties. The regions will be southeast, south central, and west. This is a full-time position through The University of Kansas Medical Center (KUMC) Department of Family Medicine and Community Health. Funding for this position has been secured for a minimum of 12 months through grants from Rural Health Transformation funds that support community engagement and workforce development efforts to enhance public health services with the potential to be extended up to 5 years under RHTP. The CHW Supervisor will maintain weekly supervisions with CHWs in their region to assess performance and work closely with the CHW Project Coordinator to meet with CHWs and ensure compliance with the Continuous Quality Improvement report (CQIs). They will lead a monthly team meeting with CHWs and members of the clinic sites to discuss challenges and best practices. CHW Supervisor will primarily be coordinating referrals from clinical sites to project CHWs for various populations to strategize and plan ways to build individual capacity by empowering individuals and families to address social determinants of health barriers and mental health through advocacy, support, and education. CHW Supervisor guides and supports CHWs with their daily performance, helps them grow in their profession, and holds them accountable to fulfill their role. CHW supervisors are the liaison between the hiring organization, CHWs, KUMC, and program management.

Requirements

High school diploma or GED
Completion of Community Health Worker training.
Complete ECHOS Database and Supervisory training within 3 months of employment.
Three years of experience working as a community health worker or health navigator.
One year of experience in a supervisory role.
Experience working with various populations in rural areas and clinical settings.
Attention to detail.
Communication.
Interpersonal skills.
Computer skills.
Multi-tasking.
Resume/CV
Cover Letter

Nice To Haves

Associates or higher degree in a health or related field.
Experience with the translation of health-related documents.
Experience using Care Management databases, identifying population trends, and creating reports.
One year of health education experience.
Knowledge of regions and counties across the state of Kansas.
Bilingual proficiency in Spanish.

Responsibilities

Maintain weekly supervisions with CHWs in their region to assess performance.
Work closely with the CHW Project Coordinator to meet with CHWs and ensure compliance with the Continuous Quality Improvement report (CQIs).
Lead a monthly team meeting with CHWs and members of the clinic sites to discuss challenges and best practices.
Coordinate referrals from clinical sites to project CHWs for various populations to strategize and plan ways to build individual capacity by empowering individuals and families to address social determinants of health barriers and mental health through advocacy, support, and education.
Guide and support CHWs with their daily performance, help them grow in their profession, and hold them accountable to fulfill their role.
Serve as the liaison between the hiring organization, CHWs, KUMC, and program management.
Recruit, hire, onboard, and train CHWs.
Maintain deployment documentation, including change‑management logs and readiness checklists.
Coordinate deployment of user resources and onboarding materials at clinical sites.
Support CHW Project Coordinator with bi-monthly virtual learning collaboratives by identifying presenters and co-presenting.
Guide CHWs through coaching sessions, providing/connecting CHWs to training opportunities, and creating constructive performance evaluations.
Serve as the primary point of contact for regional CHW implementation communications and partner updates.
Provide ongoing and supportive supervision to CHWs.
Coordinate and communicate with the CHW project leadership, CHW Project Coordinator and KUMC; participate in zoom meetings with others on this project within the region.
Organize and oversee the schedules and work assignments of CHWs.
Coordinate and track CHWs performance to ensure they are providing a high quality of service.
Ensure that CHWs are collecting data in a timely manner and assist with reporting outcomes and program evaluation if needed including shadowing CHW team members and contacting clients to assess quality of CHW performance monthly.
Attend monthly huddles with clinical staff to discuss client progress, engagement, and barriers to accessing Thrive.
Network and partner with different organizations and individuals to improve Thrive engagement in the counties selected for this project through participant recruitment.
Track access challenges reported by users and CHW teams.