Community Health Worker/Patient Navigator

Family Health Center • Worcester, MA

2d • $21 - $27 • Onsite

About The Position

This position provides support to the Population Health Team by assisting with programs, initiatives, and day-to-day operations that promote quality patient care and improve health outcomes across the community. The Community Health Worker/Patient Navigator (CHW) will work to outreach, identify, recruit, and support patients to engage in care and/or care management services; and will provide patient education and advocacy to assist patients with accessing services of FHCW and make and follow-up on referrals for external services as part of the population health team.

Requirements

• High school diploma or GED required
• Minimum of two years relevant work or college-level internship experience required
• Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners
• Bilingual in English and another language appropriate to FHCW patient population required
• Community Health Worker Core Training required within first year of employment

Nice To Haves

• Bachelor’s degree preferred
• Community Health Worker or Medical Interpreter certificate of completion

Responsibilities

• Supports the care team with patient follow-up, reminders, and addresses barriers to care.
• Document all services as required and will assist in meeting all program requirements.
• Collects and analyzes data related to the project and works with data management staff for data collection.
• Provides outreach and meets with patients to explain services and coordinates the treatment plan.
• Facilitates referral process for patients using Healthify, E-referral, Community Help, and other tools as applicable.
• Advocates for patients regarding transportation, interpretation, health insurance, and FHCW services.
• Strong organizational and communication skills to act as a hub of information across multiple departments.
• Any and all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED