Community Health Worker - Field

CVS Health•Field-Michigan, MI

2d•$19 - $35•Onsite

About The Position

This is a field-based position working with the members/community in Detroit-west side. Community Health Workers (CHW) serve the community as a bridge between the member (community) and the health care system (providers) through outreach and education. By providing these services, CHW's help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties become more acculturated with each other. This position will work under the direction of a designated professional. Requires flexibility to work in situations in which the working conditions are unknown, as environments and situation of patient homes may vary. Ability to communicate medical information to health care professionals and care coordinators over the telephone. Knowledge of formal and informal community agencies and resources. Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Occasional weekend hours may be required. Requires the ability to travel to multiple office locations and home locations. Able to influence medical care providers as needed to adjust interventions based on member’s cultural, ethnic, or religious preferences. Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgment. Exceptional organizational and interpersonal skills, with attention to detail required. Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings. This is a full time position, requiring up to 70% percent travel.

Requirements

Must be located in Detroit (west side) or surrounding area.
Must be willing to travel within the 90 mile radius (of assigned area) at least 70% of the time.
Must possess reliable transportation to conduct face-to-face visits at least 4 days a week.
1-3 years relevant experience (such as community outreach or home visits to members/patients).
Experience in serving the Medicaid Populations in urban or rural environments with familiarity of local, formal, and informal resource networks.
High School Diploma or G.E.D.

Nice To Haves

Experience working in community/outpatient setting.
Community Health Worker Certification or equivalent training and experience.
Mental Health First Aid
Trauma Informed Care
HIPAA
C.L.A.S. Standards
Motivational Interviewing
Specialized training in medical terminology and practices for designated health conditions.
Meet all requirements set forth by local state i.e. first aid, CPR, TB screen, etc.
Experience using a computer including the use of Excel and Electronic Health Records.

Responsibilities

Serve the community as a bridge between the member (community) and the health care system (providers) through outreach and education.
Help Aetna members attain and maintain better health outcomes.
Improve relationships with healthcare providers.
Help both parties become more acculturated with each other.
Communicate medical information to health care professionals and care coordinators over the telephone.
Influence medical care providers as needed to adjust interventions based on member’s cultural, ethnic, or religious preferences.
Provide support care to socially and medically complex patients in a variety of non-traditional settings.