Community Health Worker - DSNP (Honolulu)

HMSA•Honolulu, HI

27d•Hybrid

About The Position

This role focuses on managing community health by building trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness. The Community Health Worker will advocate for and support members, ensuring they receive appropriate and timely care and services. This position involves coordinating with licensed clinicians, utilizing effective communication techniques like motivational interviewing, and delivering comprehensive education and resources within the community. The role also includes guiding members through complex health cases, conducting home visits, accompanying individuals to appointments, and supporting community events, all while exercising professional judgment and adhering to scope and licensure boundaries. Culturally appropriate health education and clear communication are key aspects of this position.

Requirements

Associate's degree and three years relevant healthcare/social services experience; or equivalent education/work experience.
Fieldwork experience such as home visits, conducting health screenings in the community, and/or navigating social services (like food, housing).
Excellent communication skills, both written and verbal.
Basic working knowledge of Microsoft Office applications, including but not limited to Word, Excel, and Outlook.
Must have reliable transportation for in-person meetings with members at home or other locations.

Responsibilities

Manage community health by establishing and maintaining trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness.
Advocate and support members and their families by prioritizing their needs and preferences, making sure they receive appropriate care and services promptly.
Coordinate and collaborate with licensed clinicians and/or Health Management programs, as needed.
Adjust workflows when necessary to provide optimal care for each situation or individual.
Uses effective communication techniques, including motivational interviewing, to encourage members to attend regular provider appointments, close open care gaps, and utilize medical services that support their health.
Engage with members and their families to discuss major health concerns and explore solutions to obstacles impacting service delivery, member satisfaction, cost, and community health.
Deliver comprehensive education, resources, referrals, and connections to health-related services within the community.
Facilitate the introduction of new or underutilized programs and services to community members.
Provide guidance to community members facing complex health cases in navigating healthcare systems.
Conduct home visits, accompany individuals to appointments, and support community events as needed.
Exercise sound professional judgment and adhere strictly to scope and licensure boundaries to ensure actions are taken in the best interest of the community member(s).
Provide culturally appropriate health education and instructions on using existing health and social services, presenting information clearly and effectively.
Perform all other miscellaneous responsibilities and duties as assigned or directed.