Community Health Supervisor

ADELANTE HEALTHCARE INC•Goodyear, AZ

3d•Hybrid

About The Position

The Community Health Supervisor is responsible for the support of an efficient, profitable day-to-day operation of the Community Health Team and responds to the needs of patients, family members, community, as well as internal departments. The position directly or indirectly supervises the non-clinical and community health team members in Adelante Sites, the Medical Mobile Unit, and for any migrant-worker/external events. Coordinates activities with Community Health Manager and Nurse Supervisor for providers, other departments, and external partners to manage related systems and processes to provide quality services to patients in a safe and positive environment. Must be able to perform all functions of the role supervised Community Health Educator.

Requirements

High school diploma or GED from an accredited institution plus advanced training
Clinical competency with a background as Medical Assistant, RMA(or equivalent) in good standing
Demonstrated understanding of clinical methods and techniques used in record-keeping systems.
Demonstrated ability in implementing the principles and practices of supervision.
Advanced computer efficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and experience in Patient Management System
Meet the organization immunization requirement
Valid Arizona driver’s license
Minimum three (3) years of experience in a clinical setting
Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
Ability to solve problems using a logical, systematic approach
Demonstrated management, leadership, diplomacy, and customer service skills
Experience in applying continuous quality improvement techniques in the delivery of care to improve patient health outcomes
Proven ability with productive and efficient time management; and fulfilling commitments
Demonstrated understanding in the use of technology infrastructure (email, web-based tools, internet, etc.) and applications (Excel, Word, etc.) appropriate for the performance of his/her job
Ability to help others increase their knowledge, skills, and abilities to enable them to perform at a higher level
Ability to provide effective personnel performance management
Demonstrated ability to promote teamwork within the work unit and across departmental/organizational lines
Ability to help measure and report departmental cost performance
Ability to accept and encourage change as positive; taking into account other’s concerns
Experience with management information systems and electronic health records (EHR) software
Ability to work effectively with staff, clients, associates, and the community

Nice To Haves

Electronic Health Record Experience
Bilingual (Spanish/English)

Responsibilities

Monitor and evaluate staff performance for quality purposes and maintain appropriate documentation
Maintain accurate time and attendance records
Assure compliance with applicable federal, state, and local legislation, e.g., FMLA, Workers Compensation, ADA, etc.
Recruit, interview, orient, train, and mentor staff
Organize staff‘s daily work activities and schedules and cover if needed to meet staffing needs
Identify financial status of patients regarding fee scale, insurance, or discounts and efers to Eligibility as needed
Conduct monthly staff meetings, including agendas and minutes
Oversight of scheduling, billing, and scanning of records
Monitor appointments and patient flow to improve daily productivity
Ensure that patients and visitors are treated courteously by all staff
Document and resolve patient complaints
Establish and maintain effective working relationships and communication with internal and external stakeholders
Anticipate the needs of staff and patients and proactively seek solutions or interventions
Initiate coaching and work with manager for corrective action issues
Help to manage quality improvement and safety initiatives
Support and implement organizational goals, objectives, policies, procedures, and systems
Monitor and control Community Health expenditures, review and approve all orders and maintain supply inventory
May assist with monitoring of procedures for attaining team productivity and financial standards and goals
Assure daily deposits are made and completion of day sheet reconciliation when applicable
Oversee and review patient receivables
Ordering of supplies and minor equipment while maintaining budget
Assist in preparing and approving budget; monitoring and allocating expenditures
Monitor and assist with managing and adjusting the strategic plan related to budget, profitability, and production matrices
Answer routine telephone inquiries concerning operation of the department.
Maintains documentation of credentialing and competency for providers and staff
Prepare reports and correspondence as required
Coordinate the maintenance of a clean, neat, and functional facility/location that is fixed or mobile
Coordinate inventory control, facilities management, and maintenance of equipment
Oversight of or performs daily, monthly, and quarterly safety checks and drills and logs
Oversee maintenance of appropriate logs.
Maintain a high level of customer satisfaction as reflected on patient satisfaction surveys and other measurement tools.
Participate in maintaining Joint Commission and other regulatory compliance
Recommend any new or revisions to policies and/or procedures
Ongoing monitoring of data collection and reporting
Assist with investigation and resolution of incident reports
Other duties as requested or assigned
Promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system.
Maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
Comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements.