Community Health Navigator

Community Health Action of Staten Island • New York, NY

11d • $46,300 - $51,300 • Onsite

About The Position

The Community Health Navigator is responsible for reaching out to and engaging Medicaid members both telephonically and in person to evaluate their health-related social needs (HRSN) and guide them toward appropriate health and social care services. Utilizing designated technology platforms and mobile devices, the CHW conducts outreach and screenings. By fostering trust within the community, the Community Health Navigator supports individuals in accessing care across the continuum and facilitates referrals to community programs, services, and Health Homes as needed. This position plays a critical role in building trust with the community, ensuring members receive the care and support they need while coordinating services efficiently.

Requirements

• High School Diploma or Equivalency or GED required.
• At least 2 years of experience demonstrating strong communication skills with the ability to engage effectively with community members of diverse educational backgrounds and health literacy levels, as well as service providers and other stakeholders.
• Ability to navigate complex service delivery systems and facilitate service coordination.
• Experience documenting and managing referrals in digital systems.

Nice To Haves

• Community Health Worker certificate preferred.
• Bilingual or multilingual candidates are strongly preferred.

Responsibilities

• Manage a caseload of assigned clients, conducting outreach both telephonically and in person.
• Perform HRSN screenings and assess eligibility for Enhanced HRSN Services based on Social Risk Factor Descriptions and clinical criteria.
• Serve as the primary point of contact for members throughout the HRSN process, providing guidance and support.
• Inform members about their healthcare benefits and coverage, as well as available Enhanced HRSN Services.
• Guide members through the healthcare and social service system, ensuring they receive appropriate care without service duplication.
• Collaborate with members to verify existing services and confirm interest in new programs.
• Coordinate referrals to social care services, community programs, and Health Homes, ensuring seamless access to necessary resources.
• Create and manage referrals to HRSN service providers, ensuring accurate documentation in the member’s Social Care Plan.
• Use designated technology platforms (CHANNELS and AWARDS) to document member eligibility, outreach efforts, referral outcomes, and case notes.
• Monitor and track referrals to ensure successful connections and follow-up care.
• Work closely with team members, partner-based navigators/CHWs, and community organizations to manage members with complex needs.
• Report outreach, navigation updates, and case progress to supervisors.
• Participate in weekly care team meetings and other discussions to review outcomes and performance metrics.
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values
• Other duties as assigned

Benefits

• generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time)
• medical, dental, vision
• supplemental benefits including employer provided basic life insurance and employee assistance programs
• tuition reimbursement
• fitness reimbursement after 1 year of employment
• retirement plan that includes employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED