Community Health Navigator

Reema Health•Conway, SC

18h•$49,000 - $53,000•Remote

About The Position

Outreach & Engagement Conduct cold phone and in-person outreach and enroll members in Reema's care model Build and manage a caseload (80-120 members), providing coverage for other Guides during absences or workload spikes Assess member needs, including social determinants of health, to build a member-centered care plan Support Members Toward Their Goals Establish trusting relationships and reliably follow through in a timely, appropriate manner Help members understand why a health activity matters, work through hesitation with empathy, and follow through to completion Help members steadily overcome barriers to care, with visible progress every month before the program ends Coordinate referrals and support appointment scheduling and attendance Independently organize and prioritize your workload to hit monthly goals and daily metrics Proactively engage with members using a comprehensive mix of outreach channels, including phone, text, email, and in-person visits Connect members to community and health resources, including transporting or accompanying them as needed Maintain professional boundaries and confidentiality; consult the multidisciplinary team on complex situations Document all member work thoroughly and on time in the Reema App, including keeping care plans current Comply with HIPAA and protected health information confidentiality standards Represent Reema Well Work independently and collaboratively in a fast-paced startup — see frequent change as an opportunity, not a barrier Serve members with dignity and respect; build and maintain relationships with community resources Job responsibilities may grow and change as business needs evolve.

Requirements

Solutions Oriented — finds or improvises a path forward when a member hits a barrier, rather than just flagging it and waiting
Communication — strong verbal and written skills, including the ability to effectively describe your problem and what you need
Tech Literacy — comfortable learning and troubleshooting new tools on the fly, on both mobile and desktop
Motivation — self-starting enough to stay productive on a remote caseload without regular oversight
Collaboration & Team Building — dedicated to fostering team connection in a remote environment, including participation in occasional required in-person team meetings.
18 years of age or older
Available to work Monday–Friday during core business hours.
Use technology-based tools and systems daily
Lift and carry up to 25 lbs occasionally
Comply with federal, state, and local regulations regarding patient confidentiality and HIPAA

Nice To Haves

1+ years of direct experience with the population/community served, or equivalent
Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or related field (or equivalent direct experience)
Experience with crisis planning, case management, and professional boundaries in community-based work
Relationship-building, community resource knowledge, and health system navigation
Comfort working as part of a multidisciplinary team
Valid driver's license, insurance, and reliable transportation

Responsibilities

Conduct cold phone and in-person outreach and enroll members in Reema's care model
Build and manage a caseload (80-120 members), providing coverage for other Guides during absences or workload spikes
Assess member needs, including social determinants of health, to build a member-centered care plan
Establish trusting relationships and reliably follow through in a timely, appropriate manner
Help members understand why a health activity matters, work through hesitation with empathy, and follow through to completion
Help members steadily overcome barriers to care, with visible progress every month before the program ends
Coordinate referrals and support appointment scheduling and attendance
Independently organize and prioritize your workload to hit monthly goals and daily metrics
Proactively engage with members using a comprehensive mix of outreach channels, including phone, text, email, and in-person visits
Connect members to community and health resources, including transporting or accompanying them as needed
Maintain professional boundaries and confidentiality; consult the multidisciplinary team on complex situations
Document all member work thoroughly and on time in the Reema App, including keeping care plans current
Comply with HIPAA and protected health information confidentiality standards
Work independently and collaboratively in a fast-paced startup — see frequent change as an opportunity, not a barrier
Serve members with dignity and respect; build and maintain relationships with community resources