Community Health Educator

SCAN Health Insurance•Long Beach, CA

1d•Remote

About The Position

The Community Health Educator (CHE) will serve as the primary coach, educator, and navigator for SCAN members enrolled in the Food is Medicine (FIM) pilot program. This role focuses not only on nutrition education but also addresses broader Social Determinants of Health (SDOH) needs. Working telephonically, the CHE delivers culturally responsive, evidence-based health education centered on practical nutrition improvements, grocery shopping guidance, and whole-person wellness, with deep attention to the social, economic, cultural, and functional realities of each member. The CHE also contributes to program evaluation, outcome tracking, and continuous improvement efforts to assess program impact and effectiveness.

Requirements

2-3 years of related experience in two or more of the following: Health education, Community outreach, Wellness coaching, Care coordination support, Public health, Diabetes prevention or lifestyle coaching
Must be bilingual in English/Spanish. (Test will be administered to assess proficiency.)
High School Diploma or equivalent experience
Basic technical skills for functional area
Active listening skills
Motivational interviewing and coaching experience
Problem-solving and person-centered communication
Cultural humility
Proficiency in using data and member feedback to evaluate the effectiveness of health education programs and make informed improvements.
Ability to effectively communicate complex health information in a clear and accessible manner, both verbally and in writing, to diverse member populations.
Knowledge of health education principles, methods, and best practices, with a focus on disease management, preventive care, and health promotion.
A background check is required.

Nice To Haves

Curious about AI and its power to transform how we operate and serve our members.

Responsibilities

Conducts outbound and inbound outreach to members who are enrolled in or eligible for the Food is Medicine Pilot.
Introduces the program in a clear, warm, and welcoming way that encourages participation.
Builds rapport and trust through respect, person-centered communication.
Helps members understand the value of the program by clearly explaining “what’s in it for them” and how it can support their nutrition needs, health priorities, and personal goals.
Conducts structured, person-centered assessments to understand nutrition needs, priorities, and readiness for change.
Identifies barriers that impact healthy eating and overall well-being.
Stratifies members based on individual needs and risk factors, and partners with members to develop realistic, achievable goals that reflect what matters to them and support sustainable behavior change.
Provides simple, practical support around food and healthy eating.
Helps members make small, realistic changes based on what feels right for them.
Tailors education and support to the member’s daily routine, culture, preferences, and any challenges they may face, with ongoing encouragement to support their wellness goals.
Connects members to appropriate internal or community-based resources that align with their needs and priorities.
Identifies urgent or complex concerns and escalates them promptly to the appropriate SCAN team, or supervisor in accordance with established workflows and protocols.
Documents all member interactions in a timely and accurate manner, including goals, identified barriers, education provided, and agreed-upon next steps in the appropriate systems.
Tracks outreach attempts, engagement status, schedules follow-up interactions based on their established cadence for each member’s tier level and follow-up needs.
Supports pilot workflows, reporting requirements, and ongoing process improvement efforts.
Actively participates in team meetings, training, and quality improvement activities to support program success.
Delivers a supportive, respectful, and encouraging experience during every member interaction.
Uses clear, plain, and senior-friendly language to ensure understanding.
Fosters confidence, empowerment, and shared accountability while maintaining a non-judgmental compassionate approach.
Actively supports the achievement of SCAN’s Vision and Goals.
Other duties as assigned.

Benefits

Base salary range: $27.98 to $40.45 per hour
Mostly Remote position
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match and contribution
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
A competitive compensation and benefits program
A work-life balance