Community Health Advocate

CVS Health•Wyncote, PA

2d•$19 - $39•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Centers: Cheltenham/Germantown Role Description Community Health Advocates (CHAs) work one-on-one with high-risk patients to get to know them as people and help them do the things that they think will improve their health such as offering a listening ear, connecting them to resources like food delivery, navigating the health system, or working out with them at the YMCA. This is an autonomous position which requires a consistent drive for excellence, ability to make appropriate and timely decisions, listen with empathy, and use effective problem-solving skills. CHAs are responsible for thorough and accurate documentation and working collaboratively within a multidisciplinary care team.

Requirements

High School Diploma required.
Long-time resident of assigned location and good knowledge of the resources of these communities.
Comfortable with home visits and outreach
Prior experience as an outreach worker a plus
Ability to exercise good judgment with patients, clinical care teams, others involved in the delivery of interventions
Ability to effectively manage time and tasks, prioritize, and stay organized
Excellent oral and written communication skills
Exceptional active listening skills
Proficient in MS Word and computer data entry
US work authorization
Someone who embodies being “Oaky”
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined

Responsibilities

Manage a caseload of patients and achieve established benchmarks for patient care
Meet patients in their homes, at the hospitals or primary care clinic and conduct open-ended needs assessment to understand broadly what patients’ goals are for their health.
Use motivational interviewing to help patients create person-centered action plans for reaching their health goals.
Provide a wide variety of support (including emotional support, referral to community based resources, social services, clinical services, etc.) based on CHA discretion and available resources.
Make weekly contact (follow‐up calls and/or home visits) to patients
Coordinate and communicate with clinical care teams to provide relevant information about patient’s goals, clinical emergencies, and patients concerns, and to obtain medical information needed to inform CHA work
Co-facilitate a weekly support group for patients, where applicable
Work with other CHAs and staff to create a directory of community resources (e.g. food banks, housing assistance programs, childcare resources, etc.)
Other duties, as assigned