Community & Customer Experience Manager

Lakeshore Sport & Fitness•Chicago, IL

13d•Onsite

About The Position

This role blends guerrilla marketing, lead generation, neighborhood partnerships, front desk and customer experience ownership, adult events and programming support, and general member communication. The ideal candidate is energetic, outgoing, easy to talk to, enjoys meeting people, and takes initiative. You will help grow the club by building connections, generating leads, and ensuring guests have an amazing experience from arrival.

Requirements

Are a true people-person—comfortable starting conversations and building relationships quickly
Take initiative and can run with ideas (own the outcome, follow through, adjust as needed)
Communicate with confidence and positivity (in person, on the phone, and at events)
Stay organized and responsive while juggling multiple priorities
Can work one weekend day and be present during key club moments

Responsibilities

Bring fresh, high-energy marketing ideas to the neighborhood
Run promotions and campaigns that drive leads and memberships
Track what’s working and refine based on results
Coordinate messaging tied to club programming and adult events
Build and maintain relationships with local businesses and community organizations
Create partnership opportunities that increase awareness and bring in new faces
Represent Lakeshore professionally and follow up consistently
Lead with hospitality at the front desk—friendly, fast, and welcoming
Coach and support the team to ensure strong service every time
Own follow-up on questions, tours, leads, and guest needs
Step in to help resolve issues quickly and positively
Help promote and support adult events that attract the right audience
Support guest flow and the overall event experience
Capture opportunities and leads before and after events