Community & Family Services Worker

The Salvation Army Canada and Bermuda Territory•Owen Sound, ON

5d•Hybrid

About The Position

The Community & Family Services Worker assists individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army Owen Sound CC. This position also provides support to the Food Bank program and other programs provided by the Community and Family Services.

Requirements

Completion of a Community College Diploma, Social Service Worker, counselling, or equivalent in a related field of study
Minimum of two (2) years of prior related experience, including experience working with multi-barriered persons with mental health issues
Knowledge of community-based resources and experience networking with government and social service agencies.
Valid Ontario Class “G” Driver’s License, provide an original copy of current driver’s abstract for review and verification that it satisfactory to The Salvation Army, in its sole discretion, is required.
Self-motivated and disciplined.
Demonstrate a high level of integrity and good judgment.
Good computer skills and experience using Microsoft Office Suite.
Ability to exercise diplomacy, tact, and compassion.
Ability to work independently as well as part of a team with minimal supervision in a multi-faceted environment.
Demonstrated patience and compassion to work with challenging and/or emotionally dependent individuals.
Ability to prioritize, organize and manage multiple tasks; the ability to complete assignments and meet deadlines with minimal supervision.
Exhibit good listening skills and strong oral and written communication skills.
Excellent interpersonal skills, integrity, and adaptability.
Strong sense of integrity and confidentiality with professional ethics.
Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible.
Attention to detail, problem solving and analytical skills.
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a vulnerable sector check search.
Ability and willingness to provide a valid Safe Food Handlers Certification.
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Nice To Haves

Alternative combinations of education and experience may be considered.
Non-Violent Crisis Intervention Certificate preferred.

Responsibilities

Conduct initial intake application and screen clients for general emergency assistance, including food, clothing household needs, referrals etc.
Refer clients to other community resources or Corps Officer for pastoral assistance where appropriate.
Ensure that the facility is tidy and clean, adequate stock levels, sort and process donated goods and process clients through programs.
Assist with food bank operations, ordering and/or receipt of food donations, recording, general cleanliness, organization.
Under the direction of the Community and Family Services Manager, assist with new and existing program and service provisions in the community.
Network with referral agencies and/or other community sources as required.
May participate in community meetings/client referrals as directed by supervisor.
May assist, support and where applicable participate in annual fundraisers and seasonal programing provided by the Community and Family Services i.e., Christmas Hampers, Christmas Kettles, Camp Programs; aid with other programs as required.
Refer clients for pastoral support as required.
Provide direction and support to all family services volunteers, ensuring that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
May assist in the development of strategies and recommendations for volunteer development.
In consultation with the Supervisor may organize regular meetings with volunteers.
Ensure that Ministry Unit policies and procedures are followed for the safe/secure handling of all monetary donations received and appropriate documentation of gift cards and various vouchers is maintained, i.e., milk and clothing vouchers.
Maintain written records, logs of activities, including activity reports and statistical information.
General administrative duties as required, such as answering phones, directing inquiries etc.
Periodically review program assistance guidelines with supervisor.
Maintain accurate records of client information in Link2Feed and on The Salvation Army’s computer system while maintaining confidentiality.
Follow direction on the compliance and adherence to Operating Policies and Procedures (i.e., gift cards, vouchers, etc.)
Assist in maintaining safety, maintenance, operation of program vehicle, and records of the vehicle; work in compliance with CVOR regulations.
Perform circle checks of the vehicle and maintain vehicle logs; fuel the vehicle as necessary and ensure that the vehicle is always kept clean and presentable.
Report any vehicle mechanical failures or concerns to the Family Services Manager or designate in a timely manner.
Complete and maintain an accurate driver’s log.
Maintain knowledge of legislative and company policies such as Health and Safety Regulations, provincial and Municipal Highway traffic acts.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety, etc.
Perform other related duties as required.