Community Engagement Supervisor

Columbus Metropolitan Housing Authority.•Columbus, OH

11d•$68,400 - $71,640•Onsite

About The Position

The Community Engagement Supervisor is responsible for overseeing Resident Council operations, supporting community engagement programs, supervising Community Engagement Specialists, coordinating events and volunteer activities, building relationships with stakeholders, assisting with program operations and budget support, and collecting and reporting data on program effectiveness. This role requires knowledge of resident services, community resources, public housing programs, and supervisory principles. The position involves both administrative tasks and direct interaction with residents and community partners.

Requirements

Possession of a Bachelor’s degree from an accredited college or university in social work, public administration, human services, community development, nonprofit management, communications, or a related field
Three (3) or more years of related experience in resident services, community engagement, social services, public or assisted housing, program coordination, or a related field
Supervisory, lead worker, or project management experience preferred
Valid driver's license and must maintain insurability according to the Housing Authority's insurance policy.
Knowledge of resident services, community resources, public or assisted housing programs, and applicable CMHA policies and procedures.
Knowledge of program administration, documentation, data collection, reporting, customer service, and basic performance measurement practices.
Knowledge of Federal, state, and local laws and regulations applicable to public housing authorities and assigned program areas.
Knowledge of office practices and procedures; records management; confidentiality requirements; safety practices; and modern business communication practices.
Knowledge of supervisory principles and practices, including interviewing, training, assigning work, evaluating performance, recommending hiring decisions, and recommending corrective or disciplinary action.
Skill in customer service; listening; organization; planning; time management; written and verbal communication; meeting facilitation; and conflict resolution.
Skill in computer operation and use of modern office equipment and software, including Microsoft Office, SharePoint, and other applicable program or reporting systems.
Skill in information gathering, documentation, database entry, report preparation, and coordination with internal and external stakeholders.
Skill in coaching, mentoring, assigning work, monitoring results, providing feedback, supporting staff development, and documenting performance concerns.
Ability to interpret and apply written policies, procedures, regulations, and program requirements to specific situations.
Ability to define problems, collect data, establish facts, draw valid conclusions, and exercise appropriate judgment and discretion.
Ability to prepare correspondence, reports, outreach materials, meeting notes, resident communications, and other program documentation.
Ability to build and maintain effective working relationships with residents, CMHA staff, property managers, service providers, funders, vendors, and community stakeholders.
Ability to maintain accurate records, protect confidential information, manage multiple priorities, and meet deadlines.

Nice To Haves

Supervisory, lead worker, or project management experience preferred
Additional certifications may be required or preferred depending on program, grant, or funding requirements.

Responsibilities

Coordinates and oversees Resident Council operations, including council support, leadership development, elections, governance documentation, stipend or budget-related documentation, Jurisdiction-Wide Resident Council communication, and compliance with applicable HUD and CMHA requirements.
Develops, interprets, and implements related policies, standard operating procedures, work plans, and internal tracking systems.
Supports community engagement programs, service activities, and engagement strategies across assigned communities.
Supervises two Community Engagement Specialists assigned to geographic regions.
Interviews candidates and recommends hiring decisions; assigns work; provides training, coaching, and technical assistance; conducts performance evaluations; supports professional development; monitors work quality and productivity; and recommends corrective or disciplinary action when appropriate.
Ensures Specialists maintain consistent presence and communication in assigned communities.
Coordinates and supports community-specific resource fairs, community programs, employee volunteer activities, and department-wide or signature events, including events such as the Harmony Ball.
Provides planning support, assists with logistics, coordinates internal and external participants, monitors event documentation, and ensures engagement opportunities are responsive to community needs.
Builds and maintains effective relationships with CMHA property managers, resident leaders, Resident Councils, service providers, partner organizations, vendors, and internal departments.
Monitors issues identified by Specialists in assigned regions, supports problem solving and service coordination, and ensures information from resident meetings and community activities is communicated to appropriate CMHA staff.
Assists the Community Engagement Manager with program operations, budget monitoring, grant and contract documentation, purchasing, invoice review, deliverable tracking, and administrative processes related to community engagement programs, Resident Council activities, resource fairs, volunteer activities, and community-based services.
Collects and reviews data related to resident participation, Resident Council activities, service connections, event attendance, partner activity, volunteer participation, and community needs.
Prepares reports and summaries for the Community Engagement Manager; evaluates program effectiveness; tracks outcomes and operational indicators; and researches best practices to improve engagement and service delivery.
Performs other related duties as assigned.