Community Engagement Specialist

Crio Inc.

2d•$60,000 - $72,000•Remote

About The Position

Launched in 2024, the CRIO Partners Program is an ecosystem of qualified technology and service providers whose offerings complement and extend the CRIO platform. Partners are carefully vetted by CRIO to ensure they meet the quality and compatibility standards that clinical research sites expect. Technology partners are seamlessly integrated directly into the CRIO platform, while service partners offer complementary expertise and solutions that work alongside it. Together, they give CRIO clients access to a curated network of trusted vendors — simplifying vendor evaluation and enabling sites to build the right technology and services stack with confidence. As we continue to grow, we are seeking a dedicated Community Engagement Specialist to join our team and help expand the reach and impact of our Partners Program. This position will play a key role in our organization and represents a fantastic opportunity for a career in the eClinical technology space with a dynamic, thriving company.

Requirements

Over 1+ years of experience in partner success, account management, customer success, community management, or a related field.
Strong written and verbal communication skills; comfortable presenting and engaging with external stakeholders.
Excellent organizational and project management skills with strong attention to detail.
Technically proficient as a software user and platform administrator; able to learn new tools quickly and confident guiding Partners through software-based workflows without requiring engineering support.
Ability to manage multiple concurrent workstreams and deadlines.
Collaborative and service-oriented; skilled at building positive relationships internally and externally.
Proactive and self-directed, with the ability to work independently in a remote environment.
Curiosity and eagerness to learn about the clinical research industry.
Willingness to travel to industry events and the CRIO annual conference.

Nice To Haves

Experience with CRM or project management tools is a plus.
Experience in the clinical research industry is strongly preferred. Familiarity with CRIO, competing eClinical platforms, existing CRIO Partner companies (recruiting firms, site services vendors), or work at a clinical research site is a significant plus.

Responsibilities

Own the relationship with newly enrolled CRIO Site Partners, guiding them through the onboarding process from contract execution through launch.
Evaluate Partners against qualification requirements, ensuring they meet CRIO’s standards and are well-prepared to deliver value to CRIO clients.
Ensure Partners are fully set up in the in-app Partner Directory with accurate, complete, and compelling profiles.
Educate Partners on program benefits, expectations, and best practices for maximizing their participation in the CRIO ecosystem.
Execute the entirety of the onboarding progress and maintain accurate records of Partner status and activity.
Identify and resolve onboarding obstacles independently, while also collaborating with internal teams as needed.
Drive the execution of Partner integration activities in collaboration with technical support, including sandbox environment setup, API provisioning, and communicating integration requirements and expectations.
Serve as an ongoing resource for CRIO Partners, responding to questions, requests, and issues in a timely and professional manner.
Maintain regular touchpoints with Partners to assess satisfaction, gather feedback, and proactively identify opportunities to strengthen the relationship.
Direct Partner engagement and flag renewal risks or disengaged accounts to the Associate Director.
Drive collaboration with internal teams (Marketing, Product, Customer Success) to fulfill Partner requests and resolve issues.
Work with Partners to develop and execute co-marketing activities that drive visibility and ROI, including email features, social media spotlights, blog content, and webinar opportunities.
Partner with the CRIO Marketing team to ensure Partner content is on-brand and integrated into the broader CRIO marketing calendar.
Measure co-marketing activity and outcomes, and share results with Partners to demonstrate program value.
Encourage Partners to contribute educational best practice content for CRIO clients.
Play a key role in the planning and execution of CRIO’s annual user conference (CRIO Connect Conference), assisting with logistics, communications, and on-site coordination.
Facilitate Partner participation in the conference, including booth assignments, speaking opportunities, and sponsorship fulfillment.
Orchestrate pre- and post-conference communications, attendee engagement, and follow-up activities.
Drive identification and outreach to potential conference sponsors and participants.
Attend industry events and conferences to network with CRIO clients, represent the Partner Program, and identify potential new Partners.