Community Engagement & Outreach Coordinator V

The Sanneh Foundation Inc•Saint Paul, MN

1d•$22,500 - $44,300•Remote

About The Position

The Sanneh Foundation (TSF) is a 501(c)(3) serving the various needs of Minnesota's low-income youth and their families through free youth programming, food pantries, and job training opportunities. The Community Outreach Coordinator VISTA will increase the organization’s capacity by developing a Sanneh Engagement Committee and staff engagement strategy. By leading a crowdsourcing project to capture details from TSF staff, improving engagement internal communication systems, staff will be empowered to support community engagement, the VISTA will create pathways for TSF staff to better foster new partnerships and an increase new-to-Sanneh low-income participants to participate in TSF programs and improve their long-term economic stability.

Requirements

Learn and gain an in-depth understanding of the mission and services offered by TSF, the overlapping needs of various departments, and the specific populations served.
Participate in the AmeriCorps VISTA Virtual Member Orientation and TSF’s onboarding orientation.
Review existing outreach materials, including standard operating procedures (SOPs) for tabling, talking points for different departments, and previous outreach guides.
Shadow current staff at community events to observe existing engagement strategies.
Observe program and sub-program registration processes and membership tutorials.
Meet with staff to assess current gaps in community engagement and event planning.
Assess internal systems for tracking engagement opportunities and post-engagement reflections (Monday.com, Google Workspace & Drive).
Establish goals for partnership development, including deadlines and milestones.
Identify professional development resources to increase knowledge related to community engagement and partnership development.
Assess and review the current network of local community partners and identify areas of opportunity to create and expand partnerships.
Review community outreach committee planning documents.
Observe protocols for scheduling, agenda preparation, meeting notes, and follow-up communications for Engagement Committee meetings.
Facilitate and gather feedback for improvements and new approaches to protocols.
Access and review the current state of mapping new and existing partner relationships.
Connect with individual TSF staff to onboard and explain the partnership mapping project and Engagement Committee roles.
Document questions and areas of additional training needed for future new staff and volunteers.
Review emails and referrals and enter information into the tracking system.
Learn the new CRM system and train TSF staff and VISTAs on it.
Monitor and identify areas to improve systems for tracking outreach metrics and communication effectiveness, focused on user experience and feedback from Engagement Committee members.
Draft an outline of a new community partner CRM training handbook and remaining areas of need for documentation.
Connect and shadow volunteer program leaders.
Identify highest traffic touchpoints amongst TSF programs as areas of potential engagement opportunities.
Identify and learn existing notable TSF partnerships.
Cultivate relationships with local businesses and community partners.
Research best practices and recommend strategies to improve community engagement and increase program visibility for youth, parents, senior citizens and other demographics.
Summarize findings of observed challenges and successful strategies for engaging community members at events and follow up protocols and roles and responsibilities after event.
Collaborate with Data & Evaluation and Compliance team to create measures to evaluate outreach strategies.
Establish pilot post-event engagement protocol including a chain of communication follow-up guide.
Compile Frequently Asked Questions from events and interactions with the community.
Create complimentary scripts for volunteers and TSF staff to use when at events and outreach opportunities.
Prepare sustainability or transition materials so that the systems can continue after the VISTA completes service.

Nice To Haves

Previous VISTA experience
Experience with community outreach
Experience with CRM systems
Experience with training development

Responsibilities

Develop a Sanneh Engagement Committee and staff engagement strategy.
Lead a crowdsourcing project to capture details from TSF staff.
Improve internal communication systems for staff engagement.
Create pathways for TSF staff to foster new partnerships.
Increase participation of new low-income participants in TSF programs.
Refine and build out a Sanneh community engagement committee framework.
Develop a comprehensive community outreach plan to increase enrollment in programs.
Map new and existing partner relationships.
Project-manage the collection of partnership information.
Collaborate on researching and migrating to a new Customer Relationship Management (CRM) system.
Provide regular reports to leadership on outreach efficacy, community engagement levels, and program enrollment numbers.
Monitor and identify areas to improve systems for tracking outreach metrics and communication effectiveness.
Create or update templates, checklists, and documentation for sustainable events and programs.
Design and pilot internal training methodologies and resources for staff and volunteers.
Identify and learn existing notable TSF partnerships and cultivate relationships with local businesses and community partners.
Research best practices and recommend strategies to improve community engagement and increase program visibility.
Summarize findings of observed challenges and successful strategies for engaging community members.
Collaborate to create measures to evaluate outreach strategy effectiveness.
Establish pilot post-event engagement protocol.
Compile Frequently Asked Questions for the TSF Website.
Finalize and polish reusable outreach templates and partner-engagement materials.
Train designated staff and prepare sustainability or transition materials.