Community Engagement Manager

The Salvation Army • Philadelphia, PA

18h • Onsite

About The Position

The Community Engagement Manager serves as the primary relationship builder between The Salvation Army Greater Philadelphia Area Command and the communities it serves. The role develops and manages community partnerships, volunteer engagement, outreach initiatives, and mission-based activations to increase awareness, expand community impact, and create pathways for philanthropic support. Working across departments, the manager helps ensure The Salvation Army remains visible, responsive, and engaged throughout Greater Philadelphia while strengthening relationships with corporations, civic organizations, schools, faith communities, neighborhood groups, and volunteers.

The position is based at Greater Philadelphia Operations Development, 1340 Brown Street, Philadelphia, and reports to the Resource Development Senior Manager. It is full-time, 40+ hours per week, with flexible hours and the ability to work weekends as needed. The position is exempt and offers a salary of $58,000–$62,000. Availability is immediate.

Requirements

• Bachelor’s degree in Marketing, Communications, Public Administration, Business Administration, Nonprofit Management, Event Management, or a related field from an accredited college or university, or an equivalent combination of education and experience.
• 1 to 3 years of progressively responsible experience in community engagement, volunteer management, nonprofit administration, community outreach, public relations, partnership development, or a related field.
• Demonstrated experience recruiting, coordinating, training, and stewarding individual, corporate, community, and group volunteers.
• Experience developing and implementing marketing campaigns and promotional strategies.
• Strong organizational, interpersonal, communication, public speaking, project management, and relationship-building skills; ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment.
• Creative, detail-oriented, accurate, organized, analytical, and flexible, with the ability to meet deadlines and budget expectations.
• Experience with Microsoft Office Suite, Google Workspace, volunteer management software, donor relationship management or CRM systems, virtual meeting platforms, and other technology supporting engagement, coordination, and reporting; Salesforce is preferred.
• Computer proficiency, including effective use of email, Microsoft Office applications, Google Suite, volunteer management software, and donor databases or CRM systems; Salesforce is preferred.
• Good judgment and leadership characteristics, and ability to work well as part of a team and in harmony with officers, staff, and volunteers.
• Valid driver’s license and willingness to travel as needed.
• Flexible scheduling, including availability for early morning, evening, or weekend meetings and events.
• Adherence to the AFP Code of Ethics, TSA's Code of Conduct, and Conflict of Interest Policy.
• Understanding of and support for The Salvation Army’s mission.
• As a Mandated Reporter, proof of completed training on recognizing and reporting child abuse that meets PA Act 153 of 2014 standards; recurrent training is required every five years thereafter.
• Meets PA Act 153 child protection clearance requirements, including PA Child Abuse History Clearance, PA State Police Criminal Record Check, and FBI Criminal Record Check.

Responsibilities

• Collaborate with the Resource Development Senior Manager to create a comprehensive community engagement strategy that expands visibility, partnerships, volunteer engagement, and mission impact throughout Greater Philadelphia.
• Oversee volunteer coordination for Greater Philadelphia Area Command events, campaigns, and programs, including the annual Red Kettle Campaign and Kickoff; recruit, onboard, train, schedule, deploy, and steward volunteers from internal and external sources.
• Partner with Development, Corps Officers, Social Service Ministries, and other departments to meet volunteer needs across fundraising events, seasonal campaigns, and community initiatives.
• Build and steward relationships with community organizations, civic associations, educational institutions, faith-based organizations, corporate partners, volunteers, and other stakeholders; assist in identifying potential Echelon and Advisory Board members.
• Represent The Salvation Army as its primary community ambassador at volunteer activities, resource fairs, and other public outreach opportunities.
• Support Corps and GPO Programs in planning, coordinating, and executing outreach initiatives, volunteer activations, and mission-based programs, including Back-to-School events, Thanksgiving and Christmas assistance, Red Kettle Campaign, Emergency Disaster Services response in Philadelphia, food distributions, senior programming, and health fairs.
• Vet new volunteers for Philadelphia Corps and Programs in accordance with EPA Divisional policies.
• Manage the Golden Volunteer Management system for the Greater Philadelphia Area, including user access, staff training, onboarding compliance tracking, and publishing year-round and seasonal Red Kettle volunteer opportunities.
• Work with Corps Officers, Social Service Ministries, and program leadership to identify community needs, coordinate volunteer and in-kind support, and connect residents with Salvation Army programs and services.
• Develop and manage corporate and community volunteer engagement, seasonal in-kind giving campaigns, and community partnerships, including employee service projects, volunteer activations, donation drives, volunteer logistics, and inventory distribution.
• Develop and manage stewardship initiatives such as recognition programs, appreciation events, newsletters, social media, and thank-you communications to strengthen volunteer retention, community relationships, and philanthropic engagement; serve as the primary liaison between Corps, Social Service Ministries, and external partners.
• Coordinate logistics for the Joy of Sharing toy drive, including setting up and collecting toy donation boxes across the city and delivering donated toys to distribution sites.
• Collaborate with the Resource Development Senior Manager, Corporate Engagement Manager, and Campaign, Events & Marketing Manager to align engagement efforts with fundraising strategies, corporate volunteerism, donor stewardship, marketing, communications, and signature events.
• Maintain accurate records, reports, and performance metrics for volunteer engagement, community partnerships, outreach activities, volunteer hours, in-kind donations, and community impact using Salesforce and local, divisional, and territorial reporting systems.
• Undertake other tasks reasonably expected within the scope of the position.

Benefits

• Generous paid time off, including holidays, up to 3 personal days, vacation time, and sick time.
• Employer-funded pension plan, with company contributions beginning after one year of employment.
• Comprehensive health care coverage with low-cost employee premiums, co-pays, and deductibles.
• Eligibility for supplemental insurance plans, including Short Term Disability, AFLAC, and Voluntary Term Life.
• Flexible Spending Accounts.
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program.
• A job with a good purpose.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level