Community Engagement Liaison

Boulder Care • Spokane, WA

2d • $60,000 - $67,000 • Hybrid

About The Position

Boulder Care is seeking a Community Engagement Liaison based in Spokane, WA. This is a field-based role requiring regular regional travel, with up to four days per week spent in the community conducting partner meetings, outreach visits, and attending events. The remainder of the work week will be a home-based remote office environment for administrative work. Candidates must reside in the Spokane, WA area to support effective regional coverage and consistent in-person outreach. Our Community Engagement Liaisons are more than connectors — they are the trusted faces of our mission in the communities we serve. You’ll be our “boots on the ground,” building authentic relationships with healthcare providers, community agencies, advocates, and other local partners to advance a compassionate, harm-reduction approach to substance use disorder care. In this role, you’ll have the autonomy to shape outreach efforts, foster strong referral networks, and open doors for people to access life-changing support. If you’re passionate about forging meaningful partnerships and making a tangible impact in your community — all while working with the freedom to organize your own priorities — we'd love to hear from you.

Requirements

• 3+ years of experience in community outreach, business development/sales, and/or referral management within healthcare or hospital systems
• Strong account management skills and a demonstrated track record of driving growth through strategic and sustained partner engagement
• Proficiency with Salesforce (or similar CRM) and Google Workspace (Docs, Sheets, Gmail, etc.)
• Current driver’s license, proof of acceptable automobile insurance coverage, and reliable transportation
• Excellent oral and written communication skills required including well-developed public speaking skills
• Ability to take initiative and work autonomously
• Demonstrates high ethical standards of behavior
• Regularly demonstrates Boulder’s core values
• Willingness to work flexible hours, including evenings and weekends as required

Nice To Haves

• Previous knowledge of, and passion for Substance Use Disorder highly preferred
• Experience in hospital discharge planning, case management or behavioral health
• Experience working within or directly with one or more of the large safety net hospitals in the region
• Experience with digital outreach and advocacy
• Bilingual in English and Spanish

Responsibilities

• Conduct outreach to local and regional partners to develop, improve, and sustain relationships, including but not limited to healthcare providers, community agencies, correctional facilities, treatment facilities and other referral sources
• Coordinate efforts to manage and grow enrollment for targeted regions, including tracking and ensuring systematic outreach to encourage referrals
• Lead and present marketing presentations in various meetings, both in person and virtually
• Evaluate and track effectiveness of outreach activities
• Identify leads for expansion of services and develop strategy in assigned areas
• Establishes and maintains relationships with referral partner accounts and community resources
• Assists with community outreach and education regarding Boulder Care’s services
• Meet or exceed established productivity metrics and enrollment targets
• Completes documentation and sends follow up correspondence within 48 hours of performed activities
• Assumes other duties in support of organizational needs
• Consistent planning, tracking and documenting of activities
• Weekly meetings with state based teams, enrollment leads, and others
• Coordination with teams across different regions to align resources and projects
• Create 6 to 12 month statewide plans in collaboration with clinical staff and leadership

Benefits

• Contribution to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
• Mental Health Services including MDLive, Talkspace, and EAP
• 4 weeks of PTO accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed